Du-West Total Plumbing in Pasadena-TX, Texas 77506

Du-West Total Plumbing

510 Pasadena Fwy, Pasadena, TX 77506

4.7 (22 reviews)

Overview:
Du-West Total Plumbing is a plumbing service provider located in Pasadena, TX. They specialize in a range of plumbing services, including foundation repair, leak detection, and maintenance of plumbing systems.

Services Provided:
– Plumbing repairs
– Foundation leveling
– Leak detection and repairs
– Hydrostatic testing
– Installation of plumbing systems

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (713) 475-0004
Website: https://www.du-west.com/plumbing

Customer Reviews and Sentiment:
Du-West Total Plumbing has a solid reputation, holding a 4.7-star rating based on 22 reviews across multiple platforms.

Positive sentiments highlight the professionalism, quality of service, and effective problem-solving by their staff. Customers appreciate the thoroughness and politeness of the technicians.

Examples of positive reviews include:
“Very professional people all the way around. They know what they are doing.” – walla almasri
“Everyone I dealt with was courteous and polite and got the job done.” – Barb Broussard

However, there are some negative sentiments as well, particularly concerning communication and follow-up service issues.

Example of a negative review:
“There is already a leak… They won’t return her calls for the ‘shoddy’ work.” – Zollie Kendrick

Review Summary:
Positive Sentiments: Professionalism, quality workmanship, courteous staff, prompt services.
Negative Sentiments: Communication issues, unresolved complaints regarding service quality.

Additional Ratings:
BirdEye: 4.7 stars based on 22 reviews, indicating strong customer satisfaction with some critical feedback.
Better Business Bureau (BBB): The company has a profile, but specifics on the rating and complaints are not mentioned.

Total Lead Smart Rating: 8.0

Conclusion:
Du-West Total Plumbing stands out as a reputable plumbing service in Pasadena, TX, praised for their professional approach and effective service delivery. However, potential clients should be mindful of isolated negative experiences related to service follow-up before proceeding with their services.

Member Since August 2024

Listing Id 375882

Contact Info

510 Pasadena Fwy, Pasadena, TX 77506
(713) 475-0004
Lead Smart Rating :
8.0/10.0

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Reviews

Richard Meek

3 months ago

Erick Garcia is the Du-West Services Plumbing Division’s plumber working on our foundation today, 3/29/2024.. As with each person we have either encountered or viewed with Du-West, Mr. Garcia also warrants 5 Stars. Mr. Garcia conducted a Post Hydro-Static on Subfloor Drain Test. He was happy to report no leaks. The Pre-Static Test had no leaks as well. Mr. Garcia presented me with the documentation and the keys to our newly installed Hunter XC Hybrid Irrigation Controller Panel. His instructions were easy to understand his points made clear. Thanks to Du-West, Erick Garcia and each crew that has participated in the foundation leveling of our our home.

walla almasri

3 months ago

So happy I did this! Very professional people all the way around. They know what they are doing. Money well spent to prevent thousands in the future. Thank you Du-West 🙏🙏🙏 …

Gwen Baye

3 months ago

Several weeks ago du west plumbing department came out to fix all the issues was corrected Thanks a lot on the quick response

Lisa Swift

4 months ago

Always polite and helpful, would not call anyone else for plumbing and air conditioning.

Zollie Kendrick

4 months ago

Du-West came to my moms to do plumbing and foundation work and this is the “quality” of their work. There is already a leak. They won’t return her called for the “shoddy” work and the leak. Beware of Du-West. Choose a better company than this place

Roger Lenz

4 months ago

Excellent customer service and great quality of work! Thank you 😊 …

Barb Broussard

5 months ago

Every person I dealt with was courteous and polite and got in and got the job done. From the time they found the leak under my slab before they started on my foundation Du-West gave me an estimate for the plumbing work and once I decided to have them do it they were here the day after the foundation work was completed. I am truly happy with this company and their employees.

JOE SALINAS

6 months ago

VERY SATISFIED ON THE JOB

COINstipated Texan

7 months ago

I have zero complaints. Home leveled and under slab plumbing repaired Job well done. Thank you Du-West

Roberta Parker

a year ago

Juan Ruiz and Antonio just finished flushing and cleaning our Tankless Water Heater. They did a great job, left my Wash Room very clean and everything in its place. Very profession and knowledgeable about the Unit. I appreciate their willingness to explain the process to me. Thanks again Jim Dutton for being selective when you are hiring employees. This is our 3rd dealing with you and your employees, from Danielle, to Kimberly to Jay, Alton, Chris and Johan, Juan and Antonio. Great people to have working in my home! Hats off to Mr Jim Dutton!!