Intercity Plumbing

Overview:
Intercity Plumbing is a plumbing service provider located in Palm Springs, CA. With a strong reputation for quality service, the company specializes in various plumbing solutions, including repiping, routine maintenance, and urgent repairs.

Services Provided:
– Plumbing repairs
– Repipe services
– Leak detection
– Water heater installation
– General plumbing maintenance
– Emergency plumbing services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (760) 671-5837

Customer Reviews and Sentiment:
Intercity Plumbing has received a diverse range of reviews:

Google Reviews: 4.2 stars based on 363 reviews.

Positive feedback emphasizes the friendliness, professionalism, and expertise of the technicians. Customers frequently mention quick problem-solving abilities and effective communication.

Examples of positive reviews include:
“Very friendly very communicative punctual fast problem solving technician.” – farcry5 player
“Eric fixed all my problems in one short visit. He was helpful and explained everything clearly.” – tony tanner
“All Inter city completed a 100% repipe of our house… Highly recommended.” – Marc Twinney

Negative feedback points to issues with communication and accountability, particularly regarding delays in service reports and unsatisfactory customer service experiences.

Examples of negative reviews include:
“worst company ever. They did a job and four weeks and they still won’t send the report for the work!” – Sharona Davidian
“There really needs to be a zero rating because this company really doesn’t deserve a one.” – April Kyte

Review Summary:
Positive Sentiments: Friendly and communicative staff, quick problem-solving, professional service, effective communication, and reliability.
Negative Sentiments: Poor communication regarding service reports, lack of accountability, and unsatisfactory customer service experience.

Additional Ratings:
BirdEye: 4.2 stars based on 363 reviews, indicating a broadly positive experience with some persistent issues.
Better Business Bureau (BBB): The business has a profile with a rating of B. There have been a few complaints recorded, particularly focused on service delivery and communication issues.
Total Lead Smart Rating: 7.5

Conclusion:
Intercity Plumbing appears to be a well-regarded option for plumbing services in Palm Springs, CA, with many customers praising their professionalism and quick service. However, potential clients should remain cautious of the recurring issues mentioned in negative reviews, which suggest areas for improvement in communication and service follow-up.