John Paton Plumbing & Heating

Overview:
John Paton Plumbing & Heating is a plumbing service located in Ottawa, IL. The company offers a range of plumbing services but has received mixed reviews regarding its quality and pricing.

Services Provided:
Plumbing, emergency plumbing repairs, thawing frozen pipes.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (815) 434-7644

Customer Reviews and Sentiment:
John Paton Plumbing & Heating has received mixed reviews across various platforms:

Google Reviews: 2.8 stars based on 4 reviews.

Negative feedback highlights issues with pricing and customer service. Customers felt quotes were excessively high and experienced frustration with lack of communication.

Examples of negative reviews include:
“If you’re looking for an overpriced quote for a small/medium sized job then this is the place for you!” – Morgan Decowski
“It is always frustrating when you call someone and they never call you back.” – Gary Swanson

On the positive side, one customer praised the professionalism and friendly service provided by a specific technician:
“Jason was awesome… He was super professional and very friendly.” – Nate Skoflanc

Review Summary:
Positive Sentiments: Professional and friendly service from specific technicians.
Negative Sentiments: High pricing, poor communication, and lack of responsiveness.

Additional Ratings:
BirdEye: Not available due to insufficient reviews.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a low rating due to customer complaints.
Total Lead Smart Rating: 3.1

Conclusion:
John Paton Plumbing & Heating may provide satisfactory service through some of its technicians; however, potential customers should be cautious of the high pricing and communication issues evident in the mixed reviews before deciding to engage their plumbing services.