Stone Creek Plumbing Services Inc

cknugget

3 months ago

Don’t even look in Stone Creeks Direction if you’re wanting professional plumbing services. They came out with an amateur plumber to do an estimate apparently and he quoted me wrong. After taking my deposit for said agreed quote. They came out only to realize the guy made a mistake so he said he would eat the cost difference because he quoted me wrong. That we would have to reschedule tho because he was not prepared for the job because he misunderstood what was being done and did not have the proper tools. He talked about how this cost more to do but he would eat the cost difference because of his mistake. No problem right? He left and told me he would be back at 10am the next day to start the job with the right tools. Next day rolls around we prepare for the arrival only to get a call from Stone Creek at 11am stating the new estimate was drawn up and I had to approve it before they would send the plumber out to our 10am appointment we already had set up. I checked the new quote and saw that Stone Creek tried to add an additional $495 worth in the said labor differences that the worker told me the day before he would take care of due to the mistake. When I called to inquire about this. I spoke with the receptionist, Tammy and explained what we agreed upon per taking my deposit is not in accord with the new estimate. She was trying to stick those mistakes on me. I explained that since I was told one thing I wanted them to honor it. She said she would need to speak with her boss and get back to me. Hours went by with no reply so I called back only to be told they were not going to wave those charges for their mistake and Tammy said you’ll get your deposit back and then hung up before I coup seven say anything to reply. So not only is this business conducting in shady behavior. They wasted not one, but two of my days that I took off and planned for plumbing work by them for schedules they broke and the plumber clearly has no clue what’s even going on to do proper work any how. Do not let this company waste your time and wreck your peace because that’s the experience they left with me. They honestly don’t even deserve one star.

Keristy Nieto

6 months ago

I wish I could leave zero stars. They came out, did the work, and it was great for a year. Now the valve is breaking yet again, the exact thing they “fixed” last time. They refuse to honor their own 2 year warranty, stating that we would have to pay for them to come out and fix what wasn’t done right in the first place! We have spent thousands of dollars on plumbing through this company. And they won’t come honor their own warranty on a shower valve. Ridiculous. We will be taking our business elsewhere.

drrdrive drrdrivez

9 months ago

They came out to give a quote on a possible rooted up main sewer line. Day 2 still no quote they said they were waiting on city to locate main. I called city and they said they nevet had a plumber ask that that most will call okie locate. The city said the would send a tech and place some blue flags. Still no answer from stone creek so I called 2 more plumbers that gave quote on the spot and I hired one of them. Just wonder if I would have went with stone creek how long my service would have been out.

Tara Garner

a year ago

When I called the company I told them I needed a gas line ran to my pool heater. They assured me they knew what needed to be done. They ran the gas line with no way to regulate the gas and when I started the heater up all I smelt was gas. I had a representative from the pool company and a representative from the heater company. Both notified Johne the plumber that there was too much gas pushing out and the line needed a regulator. Because the plumber didn’t have a multimeter to check the gas pressure the heater rep had to check it. There was 32,000 psi pumping out of the line when it only supposed to be 10,000 psi. Johne returned and put a regulator on the pipe that didn’t work. So when I called an ask them to come back out and fix it after paying $2,300 they told me that’s not what they’re supposed to do. Don’t use this company they will send you inexperienced people and take your money.

Brad Taurman

a year ago

Free estimate “BULL” They came out to give me a “FREE ESTIMATE ” and charged me $125. He poured my laundry soap down the drain pipe and said, ” yep its leaking.” That’s it. No more, no less. $125.

Vanna

a year ago

I highly recommend this company! They got someone out here the same day I got in contact with them!He was fast and told us what he was doing along the way! Zane was super friendly and professional!! I highly recommend this company! Will continue to use them for any plumbing etc needs.

Dee & Jerry Mefford

a year ago

As realtors, it’s important for our clients that have issues with a house they’ve purchased, to find a reliable company to assist them. Stone Creek Plumbing address our client’s gas leak issue quickly and effectively and provided service until the job was completed. They’ve replaced the gas lines that were not only leaking; but have not left the job until they were sure our clients were once again safe in their home. Thank you Stone Creek Plumbing! You are definitely in our contact list from now on! Jerry and Dee Mefford D&J Realty @ Keller Williams Platinum

Tommy Chapo

a year ago

Guys were professional, good price, new their stuff👍. Worked hard – most of all got it done in a timely matter & both were just great guys. Thank you for a job well done & just a great overall experience. Much appreciated! 👏😁👍🛠️

Jason Lanier

2 years ago

These guys were great. Very responsive, on time and overall did a great job. We had some plumbing moved for a swimming pool install and these guys got started right away. Soil was extremely hard so they did have to leave to get a bigger machine. We also had a gas line installed for the pool’s heater and they made quick work of that too. There were a few finishing touches that needed to be addressed, but they returned right away and made sure everything was right. I would definitely use Stone Creek again.

Tommy Grayson

2 years ago

ALWAYS great service!