A-1 Suburban Plumbing Inc

Scott Brown

a week ago

My experience wtrh A-1 Suburban Plumbing was great. It was a home warrenty call from AWR. The tech was friendly and offered options. I can’t remember his name but he said he was from Cedar Lake. I would use them again.

Daniele Cummins

a year ago

I called to have my septic tank pipe cleaned because it’s clogged and Jake was the service tech. He told me to dig out my tank and my distribution box to. He said he’d be back yesterday after I got done. IT IS A 24 HOUR SERVICE!!!!!!! So we dug it out in less then 1 hour and I took pictures and sent them. LIKE I WAS TOLD! I wait for 3 hours for a response. Nothing, so I called them and I got an answering service. They took my information and said. Someone will be contacting you. 14 hours later I contacted them again making sure they got the pictures. They did get them and supposedly Jack was talking to his supervisor about my house. LIES! Then she text messages me telling me he can’t come until Tuesday next week. BEWARE DO NOT USE THIS BATE AND SWITCH, FAULSE ADVERTISING COMPANY!!!!!!!!

chevet' linton

a year ago

I have a Nipsco (NWI) home warranty plan for plumbing – i needed a pipe replaced on a sink. Nipsco sent out Charlie from A1. He fixed the pipe, explained that I needed an additional part (easy purchase from Home Depot or Menards) and then answered my questions about another plumbing related problem I was having. He explained that my home warranty would not cover the service that I needed, so I asked him to write up a quote to have it done. This is not the problem of the plumbing company – this is the warranty service provider’s shortcoming. Charlie came out and rodded the specific line that has created a problem – he was unable to get the line clear draining w/out backing up, so he recommended hydrojetting of the specific line. This is also not a covered warranty service. And unfortunately – A1 does main line hydrojetting only. Charlie also gave me a price range of what to expect for the line specific hydrojetting. In fact – he was able to offer an explanation or possibility for everything I asked. I had a well known plumbing service provider come out – the red flag initially should have been the agent not being able to provide me a ballpark starting figure for hydrojetting. The plumber came out and quoted a total cost of over 200% of the number that Charlie gave me! And they also wanted to perform work (rodding) that I already had done (and that would have been at an over 300% of what I have already paid to date). Thankfully, I fould a different plumbing service that gave me a number right in line w/ the original quote from A1. I will absolutely use A1 Suburban Plumbing for any future issues, and will specifically request Charlie for service everytime.

Craig Cowart

a year ago

Part one. They were doing work across the alley and they messed up my yard and did not fix it and they did not need to be on my side of my property. I have a video where I’m going to post it in another post because I can’t edit this one. There will be a part two.

James Orrico

a year ago

Beware! Purchased a “Pivotal Home Solution” via Nicor last August for water and sewer line protection. After paying for 1 year I finally needed a service call. The service technician assigned was from A1 Suburban plumbing. He took a look at my issue and called Pivotal for authorization to clear my clog in my line. He called Valentina from Pivotal who quickly declined my service saying my pipe needed to be a minimum of 6 inches. I’ve had service from other plumbers and they never had an issue clearing the line. When I signed up there was no stipulation on pipe size. I was however given an estimate of $4,700 to install an outside clean out. Nice bate and switch. I paid a whole year for something I was not able to use. I get the feeling theses companies work together and when they decline the service they try to sell up. Awful experience by both companies. Don’t walk “Run”!

Jp Bowl12x3

2 years ago

Nice people

lokibsupremis

2 years ago

They called us in 4 hrs from when Nicor service sent them the emergency job to be done. After 4 hrs we were contacted and told Daniel would be on his way and would call us to verify when he would be arriving and Daniel never called. The service called us again and said Daniel was in route to us and should be arriving soon. Again Daniel never called and never showed up and we wait 8 hrs with everything ready as they asked us to do and nothing ever was done. Tried to contact Daniel all we got was the answering service and they told us they would call him. and still nothing was done terrible company !!!!!! We followed the employee tracking info that comes from the company and seen Daniel put down he arrived he came in and did the inspection and repaied the issue and put down he completed it. THAT WAS ALL FALSE !!!!! Daniel never called never came never inspected and never did service to are home and never came in to our house to complete a job that was needed and never did any work for us very untruthful and unprofessional company should be flagged and black listed for lying and not doing the jobs they are giving Feel they are just ripping off customers and business with their false reports of job being serviced !!!!!!!!! A 1 suburban plumbing is a terrible company poor execution of services !!!!!!

Hollywood DIY

3 years ago

He took a very long time to repair and faucet. Over 2 hours When the plumber came to my house he didn’t have a mask on. He said that he already had the vaccine. There are other variants and you should be wearing a mask when you enter someone’s home.

Roberta Williams

3 years ago

Everything was excellent

William Riley (Brian)

3 years ago

This service provider has great technicians like Patrick but, the office staff are extremely rude and not customer friendly at all.