Benjamin Franklin Plumbing

J Faz

3 days ago

Very fast response to our plumbing emergency. Ray came out to assess the situation and offered two options. I made the decision to go ahead and early next morning Cho showed up and worked like a machine all day in the blazing heat to get the job done. He had to remove bricks to get to the problem. When he was done you’d never know anything was ever out of place! I am glad I called them. Thanks, guys!

Beverly Alexander

a month ago

Very professional employees and office staff. They are responsive and schedule more quickly than many plumbing companies. Also do a good job on the work. I appreciate when plumbers are straightforward and explain what’s happening since water can do so much damage in a home. Cree and Mingmar were great to work with (replaced backflow preventer and leaky water heater elbow).

Alan Hennessy

8 months ago

Benjamin Franklin Plumbing has been my go to plumbing service for several years. From upgrading my piping to replacing my water heater, they have always performed in a proffesional manner, providing quality workmanship. Today, I discovered an issue with the work they did under my kitchen sink when it was replaced. Still under warranty, they had a plumber out within a few hours and fixed the problem free of charge. This is why they remain my plumbing service.

janine l. sugawara

a year ago

Steve and his crew are total professionals; consistently underpromising and overdelivering the best service, hands down. Strong rec!

Chuankai Zhou

a year ago

We had a sewer drain clog and things come out from the clean out on Friday. I called them and they quickly sent a technician within 3 hrs. However, the guy only tried to use camera to see what’s going on and then refused to use sneak cleaner to unclog it. He insisted that he will use hydrojet, which will be only available the following Monday and costs >$1200. This means we have to stop using our house for the whole weekend. So I decided to call other companies and then a technician from Curoso Plumbing came and unclogged the drain with sneak in 15min. I think Benjamin Plumbing must be outstanding in some other cases, but my case was quite frustrating.

Dave McDonald

a year ago

Awesome job, great service. Plumbing Tech Dustin Sanders completed the job quickly, took care of the problem – clogged drain. We had to move out of the house that weekend, had the C-19 even, I called and they scheduled a visit even though it was a holiday. We arrived about the same time, I kept my social distance and opened the garage and Mr. Sanders was finished with the job by the time I walked through the house to the downstairs. The wireless invoice he sent gave me the documentation to file an insurance claim. That’s another story ! We didn’t have much conversation, but Dustin Sanders was prompt, courteous, thorough and respectful, really cool guy. I could recite the whole Scout Law about Benjamin Franklin Plumbing – Novato and Dustin Sanders. “A Scout is trustworthy, loyal, helpful …” you know the rest.

Kim Mizuhara

a year ago

I have used Benjamin Franklin Plumbing Novato a few times now and the quality, price, professionalism, responsiveness, and punctuality are all consistently good. Consider yourself lucky if you happen to get Dusty because Dusty is the best, period.

Ruth Ryan

a year ago

Everything went smoothly! It was a breeze and the finished product looks great! Russell was great , professional, courteous and friendly!

Marc Schulte

2 years ago

Great experience, Dusty was quick and efficient.

Nina Meister

2 years ago

Always dependable and respectful. The service person goes beyond expected performance. Office staff listens and responds. My technician today was especially knowledgeable, capable, and friendly.