Duff Plumbing

Overview:
Duff Plumbing is a plumbing company located in Muskegon, MI, dedicated to providing a range of plumbing services to its customers.

Services Provided:
Plumbing repairs, water heater installation, water line replacement, shower valve repairs, general plumbing services.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (231) 755-3833

Customer Reviews and Sentiment:
Duff Plumbing has received a mix of positive and negative reviews across various platforms:

Google Reviews: 3.3 stars based on 18 reviews.

Positive feedback highlights the company’s prompt response and quality workmanship when they do get to jobs. Customers appreciated their professionalism, especially during water heater installations and repairs.

Examples of positive reviews include:
“Good response time, we had a new water tank installed… Highly recommend company!” – Luanne Hemphill
“They are thorough and professional… I highly recommend them.” – Gary Versalle

The negative reviews mention a lack of communication, with several customers expressing frustration at not receiving call backs or appointments not being honored.

Examples of negative reviews include:
“I called and never received a call back.” – Sheryl Imperi
“They never showed up or even called, waste of my time.” – Scott Thielbar

Review Summary:
Positive Sentiments: Prompt response, quality workmanship, professionalism, good service at competitive prices.
Negative Sentiments: Poor communication, missed appointments, and lack of follow-ups.

Additional Ratings:
BirdEye: 3.3 stars based on 18 reviews, reflecting a similar trend of customer satisfaction with significant concerns about communication.
Total Lead Smart Rating: 5.2

Conclusion:
Duff Plumbing demonstrates a capacity for quality plumbing services in Muskegon, MI, with a commendable performance when they engage with customers. However, potential clients should be cautious of the mixed reviews, particularly regarding communication issues and appointment reliability.