Basin Septic Services Inc in Moses Lake, Washington 98837

Basin Septic Services Inc

13370 N Frontage Rd, Moses Lake, WA 98837

4.3 (12 reviews)

Overview:
Basin Septic Services Inc is a reputable septic system service provider located in Moses Lake, WA. The company caters to both residential and commercial needs, offering a variety of services including septic tank pumping, portable toilet rentals, and leak repairs.

Services Provided:
– Septic tank pumping
– Portable toilet rentals
– Pipe repairs
– Maintenance services
– Emergency services

Hours of Operation:
Monday to Saturday 8 AM to 5 PM

Contact Information:
Phone: (509) 765-4002
Website: http://www.basinseptictank.com/

Customer Reviews and Sentiment:
Basin Septic Services Inc has a positive reception across the board:

Google Reviews: 4.3 stars based on 12 reviews.

Positive feedback highlights prompt response times, quality service, and professionalism. Customers have praised the company’s ability to address emergencies quickly and their commitment to community support.

Examples of positive reviews include:
“Great company, product and people! Will always continue to use Basin for all of our ventures in the future!” – Nicole Iblings
“They have responded quickly and were very helpful.” – Save America
“They are so friendly and great to work with.” – Tony Kern

However, there are notable complaints regarding unprofessional service and lack of communication, particularly related to specific job requirements.

Examples of negative reviews include:
“Extremely disappointed with the UNPROFESSIONAL service…” – Yvonne Martinez
“Nasty outhouses are cleaner in 3rd world countries.” – Sergey tkachenko

Review Summary:
Positive Sentiments: Prompt service, professionalism, community involvement, reliability, and effective communication.
Negative Sentiments: Issues with professionalism and communication, particularly regarding specific service needs.

Additional Ratings:
BirdEye: 4.3 stars based on 12 reviews, reflecting a similar trend of customer satisfaction with some complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited and holds a BBB rating of NR (No Rating). There have been a couple of complaints regarding service quality in the past few years.
Total Lead Smart Rating: 6.9

Conclusion:
Basin Septic Services Inc stands out as a reliable option for septic services in Moses Lake, particularly praised for their responsiveness and community involvement. However, prospective customers should weigh the positive feedback against the concerns raised in some reviews regarding service professionalism and communication.

Member Since August 2024

Listing Id 371394

Contact Info

13370 N Frontage Rd, Moses Lake, WA 98837
(509) 765-4002
Lead Smart Rating :
6.9/10.0

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Listing location

13370 N Frontage Rd, Moses Lake, WA 98837

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Reviews

Nicole Iblings

11 months ago

We’ve used Basin on many different avenues both professionally and personally and they have always exceed expectations by a long shot! Great company, product and people! Will always continue to use Basin for all of our ventures in the future! Thank you Basin septic for always being there!

Save America

a year ago

They have responded quickly and were very helpful. After I had my tank pumped the next day one of my pipes plugged, they came within an hour and fixed it. Unfortunately, it plugged back up the following day, I called and they responded within the hour, fixed it and I have had no more problems. I highly recommend Basin Septic for any issues you may have with your septic system.

Tony Kern

2 years ago

Basin Septic has been an outstanding community partner. For the past three years, Basin Septic has donated the use of portable hand washing stations for the Farm Day event the Moses Lake FFA puts on for all 700 1st graders in the MLSD. They are so friendly and great to work with, and I would highly recommend Basin Septic.

David Rustman

3 years ago

We have them come out to empty our RV septic tanks and they are always courteous and prompt.

Teresa Bensch

3 years ago

Basin Septic is a great company to deal with. They always deliver the portable toilets on time, clean them regularly and are always quick to get back to me even when its not during regular business hours. I would recommend them to anyone looking for portable toilets or needing their septic tanks pumped.

Kim D

4 years ago

Basin Septic Services is great to work with. We order portable toilets several times a year for different events on our facility. They are very professional, respond to inquires in a timely manner and stand by their quotes. We have never received anything but good service from them.

Yvonne Martinez

4 years ago

Extremely disappointed with the UNPROFESSIONAL service Basin Septic barely attempted to provide. Upon initial consultation specific job details were not asked resulting in wasted TIME and fees they planned to collect. The non licensed “plumbers” came to the outside of my home and stood there for 15 minutes and told me they couldn’t do the job after I waited all morning for them due to the miss communication of VALUABLE details. Apparently they dont do manufactured homes.

Sergey tkachenko

4 years ago

Do y’all clean your buckets? Nasty outhouses are cleaner in 3rd world countries.

Rich C.

5 years ago

They delivered, cleaned regularly, and provided great customer service.

patty wadsworth

6 years ago

Main line was plugged he came first thing this morning got it all up and running again ,very happy with the service, haven’t. Got the bill yet but sure it will be reasonable