Benjamin Franklin Plumbing of Morganton

Overview:
Benjamin Franklin Plumbing of Morganton is located in Morganton, NC, and is dedicated to providing high-quality plumbing services. The company is well-regarded for its skilled technicians and professionalism, catering to a variety of plumbing needs for both residential and commercial clients.

Services Provided:
– Plumbing repairs
– Leak detection and repair
– Drain cleaning
– Fixture installation
– Water heater services
– Emergency plumbing services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (828) 539-1776
Website: https://www.benjaminfranklinplumbing.com/morganton/

Customer Reviews and Sentiment:
Benjamin Franklin Plumbing of Morganton has a strong average rating of 4.8 stars based on 613 reviews.

Positive feedback emphasizes the professionalism, punctuality, and quality of work provided by their technicians. Customers frequently highlight their friendly service and expertise.

Examples of positive reviews include:
“Adam came out and did an excellent job, was on time, very polite.” – Loree Shuping
“My experience with the technician was very positive and professional.” – Pamela Reid
“Prompt, friendly, and knew exactly what the problem was.” – Allen Huffman

The complaint noted a dissatisfaction with the company’s quote policy, as one customer felt the charge for a service assessment was too high.

Review Summary:
Positive Sentiments: Professional service, knowledge of technicians, punctuality, thorough work, and good customer interactions.
Negative Sentiments: High assessment fees for quotes.

Additional Ratings:
BirdEye: 4.8 stars based on 613 reviews, showing a consistent level of customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited. There are no outstanding complaints on their BBB profile.
Total Lead Smart Rating: 9.2

Conclusion:
Benjamin Franklin Plumbing of Morganton stands out as a reliable choice for plumbing services in Morganton, NC, renowned for their professionalism and expertise. Despite some concerns regarding pricing for initial assessments, the overall customer sentiment is highly positive, making them a strong contender for plumbing needs.