Steven A. Mills Plumbing in Monroe-NC, North Carolina 28110

Steven A. Mills Plumbing

2258 W Roosevelt Blvd, Monroe, NC 28110

2.5 (4 reviews)

Overview:
Steven A. Mills Plumbing is a plumbing service located in Monroe, North Carolina. The company offers various plumbing solutions, including leak repairs and water heater services.

Services Provided:
– Leak repairs
– Water heater repairs
– General plumbing services

Contact Information:
Phone: (704) 776-9112

Customer Reviews and Sentiment:
Steven A. Mills Plumbing has received a mix of positive and negative reviews across various platforms.

Google Reviews: 2.5 stars based on 4 reviews.

Positive feedback, although limited, indicates that the plumbers perform the actual job competently, particularly for specific tasks such as water heater repairs.

Examples of positive reviews include:
“The plumber did the job well. No complaints with the water heater repair job.” – Koi Ahoy

Negative feedback highlights severe issues, including allegations of theft and dishonesty. Customers have reported unprofessional behavior and a lack of communication.

Examples of negative reviews include:
“Plumber stole money from us!!… Terrible and shady! Do not hire this company.” – Ginney Fet
“…this company is just lazy and not very customer service friendly by any means.” – Sam Bard

Review Summary:
Positive Sentiments: Competent execution of specific plumbing tasks, such as water heater repairs.
Negative Sentiments: Reports of theft, poor communication, unprofessional behavior, and overall dissatisfaction with customer service.

Additional Ratings:
Total Lead Smart Rating: 3.0

Conclusion:
Steven A. Mills Plumbing has garnered a largely negative reputation in Monroe, NC, with serious concerns regarding service quality and customer satisfaction. Potential customers should exercise caution based on the significant negative feedback and low overall rating before engaging their services.

Member Since August 2024

Listing Id 370944

Contact Info

2258 W Roosevelt Blvd, Monroe, NC 28110
(704) 776-9112
Lead Smart Rating :
3.0/10.0

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Listing location

2258 W Roosevelt Blvd, Monroe, NC 28110

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Reviews

Ginney Fet

2 years ago

Plumber stole money from us!! Went through 2-10 home warranty to fix a leak and they sent this plumber with an electrolarynx to my home. He came in for two seconds to tell me he had to put in a parts order and would come back to fix my issue once he got all the parts. He then charged me the $100 service fee and left. I checked on our service request and found out he had “completed” the ticket and stated “issue was resolved”. I called 2-10 and showed them pics of the still leaking pipe and the plumber proceeded to lie and try to change his story 3 times. We may have to file a civil claims dispute against them and take them to court. Terrible and shady! Do not hire this company. If you have 2-10, hire your own plumber and send them the invoice (before services are rendered).

Koi Ahoy

3 years ago

Phone staff and office workers lacked communication skills and empathy for their clients. The plumber did the job well. No complaints with the water heater repair job.

Sam Bard

4 years ago

Not impressed with the service provided by this company by any means. The individual who came to my house claimed the clean out was “glued” shut but it was actually blue pipe sealant. He went ahead and said he could not complete the simple task of snaking my pipes and decided to leave even though I had already paid them for the service when he arrived to my home. This company is just lazy and not very customer service friendly by any means. I would never recommend this company.