Master Rooter

Jimmie Olivas

2 weeks ago

We had Master Rooter out to my mother’s house for busted pipes. This is the place to call if you have any plumbing issues. We dealt with Donny & he is great. Everyone from Donny to techs he had out working on this issue were the best. They were all so respectful & did great work. They kept it organized & clean. I would recommend them to anyone having plumbing issues. ⭐️

Olivia Stetson

2 weeks ago

Donny at Master Rooter is the most unprofessional individual I have ever had the displeasure of working with. I had an external drain clean out that was starting to back up. I had this company come out in March and they had recommended hydro jetting the line. We were told if the hydro jetting did not work the full amount would be credited to the rest of the work being done is what we were told by Mike. Then Donny comes around and tells us no. He only applied the full amount when we had pulled up text message from Mike stating what we were already told. We had them come out and hydro jet just for them to jet the line THE WRONG WAY into my home. They jetted through the master bathroom shooting feces from the line into my bathroom covering the walls of the bathroom and shower wall. I come home from work to find a trash bag with my personal towels that they used to “clean up” and then proceeded to leave the trash bag in my driveway. Which we mentioned to Donny and he brushed it off not even a sorry. We were quoted $2,550 for the total work to cut out the piece of line that was damaged. When they started digging we discovered there is no broken line and that we are on septic. (Bought the house when we were 21 and this information was never disclosed to us.) This company also did not know we were on septic even though we have had them out multiple times for the same issue. We had asked if it changed the price since the situation has changed and Donny immediately was not happy. We had a septic company comes out that was recommended by Master Rooter who also did nothing but waste our time. It came to the point where if I’m already unhappy with the work that has been done I couldn’t imagine myself being happy with the final results. These men were walking through my home without shoes coverings. Left their trash in my back yard. And even had to use my shovels when digging as though they didn’t bring any knowing they were digging. We did pause work and try to get a second opinion, but not before we receive a message from Donny stating we should go our separate ways. Donny changed when we started to ask for the documents we signed and what each thing they were doing was going to be costing. Not to mention to pay all of this money for a 2 year warranty seems insane to me. I’ve been going back and forth on if I want to call the BBB about this company. They seem like they have no idea what they’re doing or talking about, but they have no issue hitting you with thousands of dollars to “repair”. Please do not use this company. Keep calling around I promise you’ll find a company that is transparent with you and isn’t over charging for sub par work.

Ben Gottlieb

2 weeks ago

Donny was amazing. He came out and educated me on various plumbing issues and upgrades I could make to my house. Was generous with his time. Very knowledgeable. Highly recommend this company.

bahwal

a month ago

James did an amazing job helping fix my flush valve issue.

Angie Hernandez

a month ago

They got the job done and charged the insurance extremely more than the average amount . They finally agreed on the amount and the insurance send us the check. They told me that they would cash the check and send us the amount that was allocated for the reconstruction and they didn’t. Don’t trust them.

Vincent DiMeola

a month ago

Worst service ever misleading advertisement and they charged me $210 and didn’t fix a thing, thieves!

Jackie Frazier

a month ago

Great customer service from start to finish. My tech was Keith who appeared very knowledgeable and informative about my identified water heater needs. I’m glad to be a member of Master Rooter! Therefore Master Rooter has a life long customer. Thanks again Keith

Bradley Hintze

3 months ago

I checked the company website to see what type of work they do. I needed a pipe in my backyard scoped out to make sure it wasn’t leaking and connected to city sewer. When I bought my house I was told the pipe was used as an RV dump. I called and said I needed an RV dump in my backyard scoped out. The front desk lady scoffs at me and says “We do NOT work on RVs”. I respond with “This is not an RV. It’s a pipe in my yard that is used by RVs”. She says “We do not work on that type of stuff”. I let her know “This is not an RV. This is a pipe on my property”. Her: “I asked the manager and it is out of our scope”. I just wanted to post this review so the managers/owners can see that the front desk lady is turning away business and potential customers for stuff they themselves say they can do on their website.

Michael Arsenault

4 months ago

Stephen arrived on time as scheduled and completed the installation of the Toilet quickly and efficiently leaving our bathroom functional all cleaned-up.

Dennis Blum

4 months ago

Approximately 6 months ago I had a palm tree uproot my plumbing in the backyard of my home. I was referred to this company to fix the problem. After coming out to my backyard and analyzing the problem, they said that my pipes were clogged and needed lining….shame on myself for not getting a second opinion. They came out and told me it would be a three to four day job to fix the pipes and line the proper pipes. They took camera work and said they were sure they had solved the problem and the quote was $23,500. After ten days they said everything was fixed with pictures of everything underground, they turned all the pipes on and lined one wrong pipe and sealed it, flooding my garage and laundry room and destroying it. They then said they made a mistake and said they would fix it, they fixed the laundry room and said it would take 5 days but it took 2 months. During that time they fixed the wall in my laundry room but also disconnected the washer dryer and alarm system. They had to come back and redo the walls again, they again said everything was fixed after three months and then the toilets clogged up again. They came out AGAIN then said they needed auguring and it would cost $650. Two weeks later the bathrooms were not working again…so I called another company, Parker and sons, who came out with a camera and said the other company blocked off 3 pipes that did not need to be blocked. Jason the owner of master rooter lied to me at least 6 times. To trust him would be like trusting the devil. Parker and sons fixed the problem 2 months ago and everything is working perfect. I have proof from two plumping contractor that they scammed me. That being said, if you want to get your plumbing messed up, call Jason at master rooter and waste your money. This is mine and other experts opinions that know what they’re doing. More next week.