Albert Cook Plumbing Co in Memphis-TN, Tennessee 38134

Albert Cook Plumbing Co

5280 Elmore Rd, Memphis, TN 38134

3.5 (15 reviews)

Overview:
Albert Cook Plumbing Co is a plumbing service located in Memphis, TN. The company offers residential and commercial plumbing solutions, gaining a reputation for their professional service and reasonable pricing.

Services Provided:
– Drain cleaning
– Emergency plumbing services
– Fixture installation and repair
– Plumbing inspections
– General plumbing maintenance

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (901) 272-2507
Website: http://www.albertcookplumbing.com/

Customer Reviews and Sentiment:

Albert Cook Plumbing Co has received mixed reviews across various platforms:
Google Reviews: 3.5 stars based on 15 reviews.

Positive feedback highlights the professionalism, thorough clean-up, and reasonable pricing provided by the crew. Customers have noted their experience as satisfactory, especially when the service was timely.

Examples of positive reviews include:
“The crew that came out, was very professional and the price was reasonable.” – Carolyn Newsome
“Believe me, you don’t want ‘cheap,’ you want quality at a fair price–Cook delivers both.” – Frank Roberts
“Honest, courteous and professional!” – David Page

Negative sentiments often focus on issues with communication and follow-through, with some customers citing frustrations about responses and service reliability.

Examples of negative reviews include:
“After leaving a couple of messages I never got a return call.” – Mike Marshall
“They never showed up…this went on for about 5 days.” – Elliott Smith
“Charged me for 1-1/2 hours of labor…I don’t recommend using these guys unless you want to be overcharged.” – Chris Garner

Review Summary:
Positive Sentiments: Professional service, quality workmanship, reasonable pricing, prompt response.
Negative Sentiments: Poor communication, delays in service, and issues with billing.

Additional Ratings:
BirdEye: 3.5 stars based on 15 reviews, reflecting a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years.

Total Lead Smart Rating: 5.6

Conclusion:
Albert Cook Plumbing Co offers a range of plumbing services in Memphis, TN, and is recognized for their professionalism and reasonable pricing. However, potential customers should be aware of the mixed reviews and some criticisms related to communication and reliability when considering their services.

Member Since August 2024

Listing Id 369162

Contact Info

5280 Elmore Rd, Memphis, TN 38134
(901) 272-2507
Lead Smart Rating :
5.6/10.0

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5280 Elmore Rd, Memphis, TN 38134

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Reviews

Dan Colturi

2 years ago

Too busy lately to even make a service call on a stopped up washer drain as of this June. Usually do a good job in the past I think they are dealing with shortages on workers. Worth a call but you may not get anyone to come out for a week or so.

Mike Marshall

2 years ago

After leaving a couple of messages I never got a return call and went with another plumber

Jermaine Lean

3 years ago

Good

Carolyn Newsome

3 years ago

The crew that came out,was very professional and the price was reasonable. They did. An awesome job and they clean up behind themselves.

CHARLES RUSSELL

3 years ago

Nice people, very knowledgeable.

Frank Roberts

4 years ago

As a homebuilder, property owner, and business owner, I’ve tried other plumbing companies over the years. Apparently some folks don’t understand what goes into pricing services. Believe me, you don’t want “cheap,” you want quality at a fair price–Cook delivers both. On one job, they saved me $$,$$$.$$ over what the “cheap” company wanted and did a superb job.

David Page

5 years ago

Honest, courteous and professional! They diagnosed the problem quickly based on my comments and an actual observation. Then, they explained the least expensive solution up to most costly. Luck for me, the first one worked. I am so glad I called them! I told my service guys that I NOW have a permanent plumbing service. Thanks Albert Cook!

Elliott Smith

5 years ago

They did some work for me that was an emergency. Had a faucet break off and couldn’t shut off the main supply. They were there quickly. Then after that I needed some repairs done and gave them a call. They said they would be here the next day which was good. They never showed up. Called the next day and they said they were on the way. This went on for about 5 days. I finally went to the office (I live just around the corner) and talked with the head man. He told me they only do new work and no repairs. Bold faced lie. I see them in the neighborhood doing repairs. Do not trust them.

Chris Garner

7 years ago

Was at my house for 30 minutes of work, but charged me for 1-1/2 hours of labor. Claimed it was for running around town to find and replace part under warranty. They pulled the part off the truck and fixed the issue within that 30 minutes. I don’t recommend using these guys unless you want to be overcharged.

Arron Deshazo

7 years ago

Best plumbers in Memphis hands down!