Benjamin Franklin Plumbing

Overview:
Benjamin Franklin Plumbing, located in McKinney, TX, is a highly regarded plumbing company offering a wide range of plumbing services. With a strong reputation and a commitment to professionalism and efficiency, they aim to provide timely and effective solutions for residential plumbing issues.

Services Provided:
Plumbing repairs, water heater services, installation of plumbing fixtures, emergency plumbing services, drain cleaning, plumbing inspections.

Hours of Operation:
Monday to Saturday 8 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (972) 301-8387
Website: https://www.punctualplumberdallas.com/locations/mckinney/?utm_source=google&utm_medium=organic&utm_campaign=gbp

Customer Reviews and Sentiment:
Benjamin Franklin Plumbing has received predominantly positive feedback across multiple platforms:

Google Reviews: 4.8 stars based on 2,211 reviews.
Positive sentiments reflect their efficiency, professionalism, and friendly service. Customers frequently mention how knowledgeable and helpful the technicians are.

Examples of positive reviews include:
“Arthur and his assistant were terrific. Efficient and friendly.” – ed pincu
“Howard did a fantastic job! So professional !!!” – H Thompson
“Daniel was prompt and very honest about the repairs needed.” – Jacqueline Gabbidon

However, there was a notable negative review:
“ALERT!!!!! They are not Benjamin Franklin… they are Roto-Rooter. Just to turn on the water heater controller they are asking me to pay 225$.” – Sahi

Review Summary:
Positive Sentiments: Excellent customer service, prompt response, knowledgeable technicians, professional behavior.
Negative Sentiments: Misleading practices, high service fees with unsatisfactory resolution.

Additional Ratings:
BirdEye: 4.7 stars based on 2,200 reviews, aligning with the generally favorable feedback from customers.
Better Business Bureau (BBB): The business has a profile and is BBB accredited with a rating of A. There are no significant complaints reported.

Total Lead Smart Rating: 9.0

Conclusion:
Benjamin Franklin Plumbing stands out as a reliable choice for plumbing services in McKinney, TX, receiving high praise for their professionalism and efficient service. While the majority of customer feedback is overwhelmingly positive, potential clients should note the existence of a negative review concerning misleading practices, which suggests the importance of thorough communication prior to service.