A&L Plumbing, Heating, and AC Repair in Marlborough, Massachusetts 1752

A&L Plumbing, Heating, and AC Repair

415 Berlin Rd, Marlborough, MA 01752

4.6 (89 reviews)

Overview:
A&L Plumbing, Heating, and AC Repair is a reputable plumbing service located in Marlborough, MA. The company specializes in a range of plumbing and HVAC services, catering to both residential and commercial needs.

Services Provided:
– Plumbing services
– Heating and AC repair
– Pool heater repair
– Diagnostic services for plumbing issues

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (508) 625-7676
Website: http://www.alplumbing.net/?utm_campaign=gmb

Customer Reviews and Sentiment:
A&L Plumbing, Heating, and AC Repair has a strong rating of 4.6 stars based on 89 reviews on Google.

Positive feedback emphasizes the company’s professionalism, timeliness, and quality of service. Customers appreciate the technicians’ friendliness, thorough explanations, and reasonable approach without pressure.

Examples of positive reviews include:
“Great timely quick polite service” – William Andreas
“Technician showed up on time… very professional!” – Rick Karbowskl
“A&L has been a great resource for years. Courteous and professional…” – Charlie DeVito

However, there are some notable complaints. Customers have reported overpricing and dissatisfaction with specific service responses and pricing for diagnostics.

Examples of negative reviews include:
“These guys are clearly taking advantage of a customer’s situation.” – Andrew Sandford
“Extremely expensive and not very helpful.” – Jill McRobert

Review Summary:
Positive Sentiments: Professionalism, prompt service, courteous technicians, and thorough communication.
Negative Sentiments: Overpricing concerns, reported dissatisfaction with service value, and high diagnostic fees.

Additional Ratings:
BirdEye: 4.6 stars based on 89 reviews, indicating overall customer satisfaction but with some notable complaints.
Total Lead Smart Rating: 7.5

Conclusion:
A&L Plumbing, Heating, and AC Repair is a well-regarded choice in Marlborough for plumbing and HVAC needs, praised for their professional service and knowledgeable staff. Nevertheless, potential customers should carefully consider the mixed reviews regarding pricing and service satisfaction before making a decision.

Member Since August 2024

Listing Id 368268

Contact Info

415 Berlin Rd, Marlborough, MA 01752
(508) 625-7676
Lead Smart Rating :
7.5/10.0

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415 Berlin Rd, Marlborough, MA 01752

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Reviews

Susan Crowley

a day ago

I just had my pool heater fixed by A&L. What a fantastic experience. Sean, the technician who worked on my heater, was so friendly and knowledgeable. He did a wonderful job and everything is working. Thanks again, Sue

William Andreas

4 days ago

Great timely quick polite service

Roger Masiello

5 days ago

Great people, awesome communication. No pressure and the attention to detail is amazing. What else can you ask for in a company. I had these guys out to fix my pools water heater. They did a thorough inspection, found the problem and explained in detail what was needed. Even provided estimates of cost and willing to work on my schedule with no pressure to just get the job done.

Ben Roth

a week ago

Always courteous and prompt service, don’t oversell, clearly explain the problem and solution. What more could you want

Rick Karbowskl

a week ago

Technician showed up ontime..diagnosed the problem and made the fix…very professional! I would highly recommend using A & L for all your plumbing , HVAC and heating needs.

Andrew Sandford

a week ago

Same experience as others. These guys are clearly taking advantage of a customers situation. The young plumber proposed charging over $1,800 for a two hour job. Fortunately called another place and the came in at $675. Still expensive, but much more reasonable. Stay away….

Charlie DeVito

3 weeks ago

A&L has been a great resource for years. Courteous and professional and quick to respond. Highly recommended!

Jill McRobert

a month ago

Extremely expensive and not very helpful. They gave out to fix a gas leak on my propane stove. I also needed a conversion kit on the stove. The tech told me that he could not get the kit. I would have to figure out what kit I needed buy it and have them come back out to do it. They were going to charge $390 to come back out. I found another company who is ordering the kit for me and charging me $100 to do the conversion. I understand that prices between places vary but 4 times as much is unreasonable.

Misty Raines

a month ago

We recently had a fireplace gasoline capped by A&L. The technician was professional, polite, respectful of our property, and explained all of the work performed. Thank you!

Renjith Prasad

a month ago

Completely dissatisfied. 145$ for diagnosis (when i said i had a leaky spout and need that replaced) was ok. But man quoted 1300$ to replace 2 spouts(i had one new spout with me) and replace shower cartridge. 🤦‍♂️. Did not proceed. Will never call them again. Thank you. …