Steve Brown’s B & B Drain & Sewer Service

Overview:
Steve Brown’s B & B Drain & Sewer Service is a plumbing company located in Mansfield, OH. They specialize in septic system services and are known for their reliable and prompt service.

Services Provided:
Septic tank services, plumbing repairs, installation of risers, emergency service, and customer support.

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (419) 468-5700
Website: http://bandbdrainservice.net/

Customer Reviews and Sentiment:
Steve Brown’s B & B Drain & Sewer Service has a strong rating of 4.1 stars based on 40 reviews.

Positive feedback emphasizes their politeness, friendliness, quick response times, and affordability. Customers have commended the efficient service and quality of work delivered.

Examples of positive reviews include:
“They were very polite and accommodating. Friendly and helpful. Arrived on time and wasted no time getting to work.” – Ann Jones
“Great and reliable super friendly and quick work.” – James Riggs
“Receptionist was very friendly and sent the workers out immediately.” – Rebecca Wayman

The negative feedback mainly points to a discrepancy in service availability and a complaint regarding shoddy work that required another company’s intervention.

Example of a negative review:
“Despite the claim on their Google listing, B&B is NOT open 24/7… the work they did was so shoddy that I had to have Mr. Rooter come out on a Saturday afternoon and fix it.” – Janet Dight

Review Summary:
Positive Sentiments: Friendly service, quick response, affordable rates, efficient work.
Negative Sentiments: Misleading operational hours, issues with workmanship.

Additional Ratings:
BirdEye: 4.1 stars based on 40 reviews, indicating a steady level of customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited; there have been no significant complaints reported in recent years.
Total Lead Smart Rating: 7.8

Conclusion:
Steve Brown’s B & B Drain & Sewer Service appears to be a reliable choice for septic system services in Mansfield, OH, known for friendly and prompt service. However, potential customers should be mindful of the feedback regarding discrepancies in operational hours and workmanship issues.