JM Plumbing, Inc. MLS#40335

Shaughn Lee

a month ago

Sitting here as a resident at an apartment complex that has 3 buildings down with no hot water. It’s been 7 days since the repair started. Technician came out and ordered the wrong part. You’ve got basically 300 people relying on a competent technician with knowledge, skills, and experience and they don’t know what they’re doing.

Justus Meichtry

7 months ago

This company is horrible. They will rip you off and lie to you. Stay away!!!!

Alyssa Eades

7 months ago

Very knowledgeable people and very kind. Willing to work with you and trustworthy.

Chandler

9 months ago

I usually don’t leave poor reviews for companies I use, or try to use, because I know how impactful they can be. However, hopefully JM plumbing can use this as a learning experience. I needed a gas line run added for my portable generator to power my home in the event of a power outage. The initial call went well. They sent out what I assume is their lead plumber and he took a look at what I had, scoffed at its simplicity, and said give us a call when you have a better idea of when you want it installed and we can come out that day. Sweet! I told them I hadn’t ordered the generator yet and was just shopping around and I wanted to have the generator already there in order to test. Here is where the annoying parts started. I give JM Plumbing a call to finally schedule the work to be done. They schedule me for next Tuesday morning. Great. I have the generator on hand, ready to go. Tuesday morning comes and goes. It’s now 2:30 in the afternoon. No communication. Frustratingly I call and ask for the situation. It goes to voicemail. I call again. It goes to voicemail. I finally get a call back an hour later, “Oh yeah the plumber is at another job. He probably won’t be able to make it today. Will probably have to come tomorrow”. I agree to the following morning with the caveat that the work must be completed before 9:00-9:15 as I have a prior obligation I cannot miss. “No problem. He (plumber) usually gets in around 8, we are in the same town as you so he should be over at 8:30 at the latest”. Same deal. 8 AM comes and goes. 8:30, 9, 9:30. Absolutely zero word from JM. Very annoyed at this point, I call JM. Goes to voicemail, of course. I leave a voicemail telling them that if they can’t bother coming out that afternoon to do the work, don’t bother and I will hire someone who will. I never received anymore correspondence from them and ended up hiring another company who came out, gave a quote, and did the work all in one day. JM Plumbing, areas you can improve on include: 1. Communication. 2. Accountability 3. Customer service. If you say you’re going to be somewhere, and you can’t maintain that promise, communicate as such. And at least apologize for wasting someone’s time. I lugged my 300 lb generator out of my garage to the side of my house twice anticipating your arrival. Whoever you have answering the phones and doing the scheduling/dispatching needs more training or more colleagues. They seemed uncaring at worst or overwhelmed at best. I was not impressed. I will not be recommending JM Plumbing to others.

Pepe Polendo

a year ago

Great place to work, the management and the employees are amazing…

Robert Payne

a year ago

JM Plumbing shows up when they say they will be there and they do great work. Furthermore, JM Plumbing stands behind their work. Workers were courteous and professional. I will not hesitate to call on them again, and would readily recommend their services.

Dustin C.

2 years ago

There was a miscommunication at first but they reached out to us and helped us with our issue in a timely and professional manner.

Christy Brown

3 years ago

They did acceptable work however STILL have not provided an invoice for their services DESPITE requesting it twice. They billed us and were paid. Why won’t they provide an invoice to us? We need the invoice. Very unprofessional.

Everardo Rodriguez

3 years ago

Excellent response and good service

Kevin Hatfield

3 years ago

Great services