Overview:
Brandano Plumbing & Heating is a plumbing service located in Malden, MA. The company specializes in various plumbing needs including water heater replacements, emergency plumbing services, and residential plumbing repairs.
Services Provided:
– Water heater installation and replacement
– Emergency plumbing services
– Plumbing repairs and maintenance
– Permit handling for plumbing and electrical work
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Contact Information:
Phone: (781) 324-7772
Website: https://www.brandanoplumbingandheating.com/
Customer Reviews and Sentiment:
Brandano Plumbing & Heating has a mixed reputation with a rating of 3.9 stars based on 15 reviews.
Positive feedback emphasizes the professionalism, quick response times, and quality of work provided by the staff. Customers have commented on the efficiency of the team and the thoroughness of cleanup after service.
Examples of positive reviews include:
“Excellent company — plumber worked quickly, cheerfully and was very good about cleaning up afterwards.” – Jari Georgia
“Michael Brandano is a very hard worker, I HIGHLY recommend!” – Melissa Yeo
“I have used Brandano for years and they have always done a superior job.” – Nathaniel Pratt
However, several reviews highlight significant issues with customer service, including poor communication and unresolved permit issues, which have led to customer dissatisfaction.
Negative feedback includes:
“I would not recommend this company because of terrible customer service.” – Hailey Hao
“Deceptive and dishonest business as they inflate their bills at the end.” – A Smith
Review Summary:
Positive Sentiments: Professional and quick service, efficient problem-solving, thorough cleanup, and good customer rapport.
Negative Sentiments: Poor customer service, issues with permit closures, and allegations of billing inflation.
Additional Ratings:
BirdEye: 3.9 stars based on 15 reviews. This rating reflects the overall customer experience, which includes both high praise and significant complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited. There have been complaints regarding customer service issues.
Total Lead Smart Rating: 6.4
Conclusion:
Brandano Plumbing & Heating presents itself as a competent plumbing service in Malden, MA, noted for its skilled workforce and effective problem resolution. However, potential customers should be cautious due to mixed reviews and recurring issues with customer service that could affect their overall experience.
Member Since August 2024
Listing Id 367814