Pilot Plumbing & Drain in Longview-WA, Washington 98632

Pilot Plumbing & Drain

1339 Commerce Ave Ste 307, Longview, WA 98632

5 (7 reviews)

Overview:
Pilot Plumbing & Drain is a plumbing service located in Longview, WA. The company provides a range of plumbing solutions, including emergency repairs and drain services, and is known for its professional and knowledgeable staff.

Services Provided:
– Plumbing installations
– Emergency plumbing services
– Drain cleaning and repair
– Water heater installations
– Diagnostics and consultations

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (360) 309-0845
Website: https://pilotplumbinganddrain.com/longview-plumbers/

Customer Reviews and Sentiment:
Pilot Plumbing & Drain has received mixed reviews across various platforms:

Google Reviews: 5.0 stars based on 7 reviews.

Positive feedback emphasizes the professionalism, knowledge, and prompt service provided by the staff. Customers particularly appreciate the thorough communication and the efficiency of the team.

Examples of positive reviews include:
“I had a plumbing emergency and … Jesse, Daniel, and Jack to be knowledgeable and hard-working and honest.” – Justin Glassett
“Every single person that we came in contact with was above and beyond professional and incredible to work with.” – Michael Guerreiro
“I highly recommend this plumbing company and will keep their number on speed dial for any emergencies.” – Danial Taylor

However, there are also complaints, notably regarding a significant issue with a pump installation that left a customer feeling ripped off.

Negative feedback example:
“We were told there was a warranty… Complete rip off.” – Cara G

Review Summary:
Positive Sentiments: Professionalism, knowledgeable staff, prompt service, effective communication, and quality workmanship.
Negative Sentiments: Issues with warranty promises, communication breakdowns regarding service follow-ups, and dissatisfaction with costs related to previous installations.

Additional Ratings:
BirdEye: 5.0 stars based on 7 reviews, indicating high customer satisfaction but reflecting the concerns mentioned.
Total Lead Smart Rating: 7.0

Conclusion:
Pilot Plumbing & Drain appears to be a solid choice for plumbing services in Longview, WA, known for their professional staff and quality work. However, potential customers should consider the mixed feedback, particularly regarding warranty issues and customer service complaints, before making a selection.

Member Since August 2024

Listing Id 366774

Contact Info

1339 Commerce Ave Ste 307, Longview, WA 98632
(360) 309-0845
Lead Smart Rating :
7.0/10.0

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1339 Commerce Ave Ste 307, Longview, WA 98632

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Reviews

Cara G

a week ago

We hired Pilot to install a pump in our basement 2 years ago spent $9,000 for the job to be done. We were told there was a warranty, not even 2 years later the pump broke and waste was coming into the house. Called them out to look at it and they want $3,000 just to pump the waste out so they can see if it’s covered under warranty! After the tech came out to look at it he left the pump open and waste continued to come into the house, pretty sure he broke the seal because there’s a slow leak now. Complete rip off.

LaVonne Odem

a month ago

I had a drainage problem with my downspout. Zack came out and diagnosed the problem, the dry well was blocked. It needed to be redirected to the street. Nicholas and Nate came to do the job. They did a great job of redirecting it. I highly recommend them for any of your plumbing and drain problems.

Justin Glassett

3 months ago

I had a plumbing emergency and reached out to eight or nine plumbing companies and I’m glad this company is the one that I went with. I found all three plumbers, Jesse, Daniel, and Jack to be knowledgeable and hard-working and honest. I also talked over the phone with some of their employees Chris and another, and they were very knowledgeable and helpful and courteous. They did good Fast work and told me about issues I could face in the future, but didn’t try to sell me anything on the spot that didn’t need done right away. If I need Plumbing again in the future they will be my first call and I would recommend them to friends and family

MICHAEL GUERREIRO

7 months ago

No one wants water problems but after working with the pilot team I have zero fear of any forth coming problems From the people answering the phone to the installers we worked with and Andy the owner come out to check up on us every single person that we came in contact with was above and beyond professional and incredible to work with and outstanding workmanship THANKS for the great job

Danial Taylor

7 months ago

Called Pilot for an estimate on my loose shower pan. The whole process from the first call until the visit was great. They communicated their eta and updated appointment time, almost like tracking Door dash. Ha! After they assess the situation, they gave me a referral for another company that could help me without tearing out my whole shower. I then asked them for an estimate on a new water heater, which they promptly sent over. The estimate is priced reasonable and will move onto that project with them next. I am sure the craftsmanship is just as good as their customer service. I highly recommend this plumbing company and will keep their number on speed dial for any emergencies.

Ashlyn M

a year ago

Very professional and caring team. Andy, the owner, gave me advice over the phone with repairing a broken bathroom pipe when I was out of town and not close to a plumber. He even recommended what parts to buy. I will always call these guys when I need a plumber!