Overview:
Roto-Rooter Service is a plumbing company located in Lewiston, Idaho. They offer a range of plumbing services, specializing in septic system maintenance and repairs. The business has garnered a reputation for its professional staff and comprehensive customer service.
Services Provided:
– Septic system pumping and maintenance
– General plumbing services
– Emergency plumbing services
– Customer consultations and advice on plumbing issues
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays
Contact Information:
Phone: (208) 746-4282
Website: [www.rotorooter.com/lewistonid/](https://www.rotorooter.com/lewistonid/)
Customer Reviews and Sentiment:
Roto-Rooter Service has a rating of 3.9 stars based on 18 reviews across various platforms.
Positive feedback emphasizes their professional service, knowledgeable technicians, and good customer interaction. Customers have praised the timely responses and thorough consultations during service calls.
Examples of positive reviews include:
“Thumbs up they did great job at my old house. Thank you.” – Mark Roach
“Jay thoroughly cleaned the tank and explained every process… I highly recommend Roto-Rooter based on my experience.” – Paul Berglund
“Customer service like this in today’s world, doesn’t exist!! Highly recommend their services!!” – Mike Morey
Negative reviews highlight issues with pricing transparency, missed appointments, and unsatisfactory customer service experiences.
Examples of negative reviews include:
“I asked for the quote before doing the work, but they refused… I was charged over $100.” – J. w.
“Scheduled an appointment… Time came and went. No one called or showed up.” – Karla Lancaster
Review Summary:
Positive Sentiments: Professionalism, knowledgeable technicians, thorough service, good customer interactions.
Negative Sentiments: Issues with pricing transparency, missed appointments, and some unsatisfactory customer service experiences.
Additional Ratings:
BirdEye: 3.9 stars based on 18 reviews indicating mixed experiences for customers.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). Two complaints were noted in the last three years, mostly related to service quality.
Total Lead Smart Rating: 5.4
Conclusion:
Roto-Rooter Service in Lewiston, ID, demonstrates a mix of positive customer experiences and notable service issues. While the company is praised for its knowledgeable staff and prompt service, potential customers should be cautious about the reported inconsistencies in customer service and appointment fulfillment.
Member Since August 2024
Listing Id 365764