John’s Plumbing & Pumps

Desiree Dodson

a month ago

I was outrageously over charged for replacement of a hose bib. I feel extremely taken advantage of by John’s Plumbing. I paid over $600 dollars for a repair that is $150 to $300 average. Don’t trust John’s Plumbing!

Dylan Orion

2 months ago

On April 2, 2024, John’s Plumbing and Pump visited our residence to assess an issue with a pump house that serves our residence and that of our neighbor. The pump and the facilities are located on our neighbor’s property, and are covered by a two-party well easement. A technician named Dante visited the site and performed an evaluation. We were charged $317.32 for the visit and told that a portion of the cost would be put towards the repair if we hired John’s. On the same day I received two quotes. I called back soon after and scheduled the repair for the following week, also asking that someone from the business call me back before the scheduled date to clear up why there were two quotes for the work. At the end of the week, having not received a call back, I called and asked that Dante get in touch to clear up why there were multiple quotes. At the end of the week I had not received a call back, so I called again and asked that the work be postponed until Dante called to clear up the confusion. I did receive a call back soon after but was unable to take the call at the time. When I called back, the voicemail was full. I called once again early the next week, and reached Jenna at the front desk. I let her know that Dante had not yet reached me. Jenna in turn informed me that Dante had in fact reached out, but I had not picked up the call. The tone that Jenna took was short, and indicated that the breakdown in communication was my fault for not taking the call. I let Jenna know that the voicemail was full. Jenna promised that Dante would call back soon. On April 30, having not received a call back, I called once more. Aaron Stevens picked up the call and we had an initially pleasant conversation about the issues with the well, and he promised to send a revised quote. When I brought up the issue of the voicemail and the tone taken by the Jenna, Aaron began to express frustration and informed me that his company did not wish to perform the work. Before I could respond, Aaron terminated the call (i.e., he hung up on me). Reading through the reviews for this business on the Internet, I get the impression that people are either really pleased with the company, or really disappointed. I do see a pattern, though. This is a business that like’s compliant customers who do what they are told and pay the money with no questions asked. If we were rich, that would be fine. But we are not. If you have plenty of money and lot’s of time to waste, then this business is for you. If not, and you prefer to stand up for yourself and protect your funds, be prepared to have a bad relationship with this business.

JASON JACKSON

3 months ago

First Time using John’s Plumbing, I had a leak on my water heater expansion tank. They came out the same day and they took a 10mins job and over charged me $440 with a basic tank, which I should’ve research them before going with this company.

Armandi Andretti

4 months ago

Not the best too expensive!

Bruce Gruenbaum

5 months ago

Called them for a water leak and had a plumber onsite in less than an hour. He did a great job, very reasonably priced.

Rob Taylor-Manning

6 months ago

Took our call immediately. Showed up later that day in the promised time frame. Josh and Lee were professional, and fixed the problem quickly and at a fair price. Highly recommended.

Faith May

6 months ago

John’s Plumbing is my go-to for all plumbing needs in Lacey. Trustworthy, skilled, and customer-focused – a winning combination.

Nittaya Wongsa

6 months ago

Sewer cleaning done right! John’s Plumbing exceeded my expectations with their thorough and efficient service.

John Van Eenwyk

6 months ago

We have had good results from John’s Plumbing and Pumps in the past, but not presently. I wonder if they are under new management. We had a flood in our bathroom. I turned off the water main and called John’s Plumbing. They came out the next day and repaired a short metal hose that went from the intake valve to the faucet. It took about a half-hour to fix and another 15 minutes to see if there were any further leaks. They charged $445. I questioned that amount and asked for an itemized invoice. They informed me that they do not itemize invoices. I find that unsatisfactory..

Maria Jacobs

7 months ago

Professional plumbers at John’s Plumbing handled my emergency plumbing issue with precision. Grateful for their expertise!