Overview:
Next Generation Gaylen Plumbing is a well-established plumbing service located in Joplin, MO. The company specializes in a broad range of plumbing solutions, catering to both residential and commercial needs.
Services Provided:
– Residential plumbing
– Commercial plumbing
– Leak repairs
– Drain cleaning
– Water heater installation and repair
– Sump pump installation and maintenance
Hours of Operation:
Monday to Friday 8 AM to 5 PM
Contact Information:
Phone: (417) 781-5136
Website: http://www.nextgenerationgaylen.com/
Customer Reviews and Sentiment:
Next Generation Gaylen Plumbing has received a generally favorable rating across multiple platforms:
– Google Reviews: 4.5 stars based on 58 reviews.
Positive feedback frequently highlights the company’s courteous service, professionalism, and quality of work. Customers have expressed appreciation for their prompt response and effective solutions.
Examples of positive reviews include:
“I highly recommend Gaylen plumbing! They were nice, did a great job and were very reasonable.” – Bryan
“Very professional” – Brenda Tidd
“Next Generation came right out with a sump pump and cleared the water out.” – Feriyal Bara
However, there has been a significant negative review regarding communication and warranty issues, indicating some dissatisfaction with customer service.
Negative Sentiment:
“I called again and told the owner and again she said that her workers would never recommend another company.” – Tina Eberle
Review Summary:
Positive Sentiments: Professionalism, prompt service, reasonable pricing, good communication, and effective plumbing solutions.
Negative Sentiments: Issues with customer service and warranty policies, particularly related to drain cleaning.
Additional Ratings:
BirdEye: 4.5 stars based on 58 reviews, which align with the positive feedback noted above.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).
Total Lead Smart Rating: 7.5
Conclusion:
Next Generation Gaylen Plumbing appears to be a reliable choice for plumbing services in Joplin, MO, recognized for their professionalism and customer service. However, prospective customers should be cautious due to a notable negative review about communication and warranty issues before making their choice.
Member Since August 2024
Listing Id 362668