Overview:
Second Opinion Plumbing LLC is a plumbing company located in Indianapolis, IN. They specialize in providing a variety of plumbing services, focusing on honesty and customer satisfaction.
Services Provided:
– General plumbing services
– Emergency plumbing services
– Plumbing repairs
– Water heater installations
– Water softener installations
Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (317) 313-6294
Website: https://sopindy.com/?utm_source=GMB&utm_medium=Organic&utm_campaign=GMB+Visit
Customer Reviews and Sentiment:
Google Reviews: 3.5 stars based on 11 reviews.
Positive sentiments from customers include appreciation for the emergency services provided and the company’s honesty in assessing plumbing issues.
Examples of positive reviews include:
“The best plumbing company in Indianapolis. They will save you thousands.” – Kenny O
“Second Opinion is just that! Highly recommend!!!” – Stephanie Hadley
“These guys are awesome… definitely very trustworthy & respectful.” – Harley Davidson
Negative sentiments reflect significant concerns about reliability, communication, and professionalism, as several reviews mention issues like no-shows and unresponsive customer service.
Examples of negative reviews include:
“Don’t bother unless you like being stood up.” – Dave Bell
“They were rude, unprofessional and unable to commit to a set time.” – Tara Hunter
“My work is not done, I am owed a water heater…” – Donna Crago
Review Summary:
Positive Sentiments: Emergency services, honesty regarding plumbing issues, and positive customer interactions.
Negative Sentiments: Reliability issues, communication problems, and complaints about professionalism.
Additional Ratings:
BirdEye: 3.5 stars based on 11 reviews, reflecting a mix of positive and negative experiences.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints regarding service quality and communication issues.
Total Lead Smart Rating: 4.5/10
Conclusion:
Second Opinion Plumbing LLC offers a mixed experience in Indianapolis, IN. While they have been praised for their integrity and emergency response, potential customers should be cautious due to recurring negative feedback about reliability and communication.
Member Since August 2024
Listing Id 361684