Duncan Sewer & Drain Cleaning

Overview:
Duncan Sewer & Drain Cleaning is a plumbing service located in Hot Springs, Arkansas, specializing in prompt and professional solutions for plumbing issues.

Services Provided:
– Sewer Cleaning
– Drain Cleaning
– Plumbing Repairs

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (501) 609-1716

Customer Reviews and Sentiment:
Duncan Sewer & Drain Cleaning has a 4.0-star rating based on 8 reviews.

Positive feedback commends the company’s promptness, professionalism, and fair pricing. Customers appreciate the efficient resolution of plumbing issues.

Examples of positive reviews include:
“Very prompt response and very professional. Resolved my issue within 30 mins. Very fair price.” – Barbara Roach
“Best price in town! Very professional!” – Andrea Cato
“They were very prompt and efficient… I would definitely recommend them!” – Debra Hicks

However, some customers expressed dissatisfaction due to lack of communication after service, which negatively impacted their experience.

Examples of negative reviews include:
“Once he provided services… he refused to answer our calls.” – Ann Gasper
“He hung up on me as soon as I asked if I could speak with Mr. Duncan.” – Meagan Yockey

Review Summary:
Positive Sentiments: Prompt service, professional demeanor, fair pricing, and efficient problem resolution.
Negative Sentiments: Issues with communication and customer service follow-up after the service was rendered.

Additional Ratings:
BirdEye: 4.0 stars based on 8 reviews, reflecting a mix of positive feedback and serious concerns about communication.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been two complaints in the last three years related to customer service issues.
Total Lead Smart Rating: 5.5

Conclusion:
Duncan Sewer & Drain Cleaning offers reliable plumbing services in Hot Springs, AR, with high praise for their prompt and professional service. However, potential customers should consider the feedback regarding communication issues before choosing this company.