Dave Lange Sewer Service Inc.

Brad K

2 months ago

After using Dave Lange for pump out service a few times we called again for a clogged lateral drain line to a dry well. We had been satisfied with the response time and service before and assumed we would get the same again. They came promptly and attempted to clear the line, but after a half hour told me the line was clogged with roots and could not be opened and presented me a bill for the failed clean out, took my check and left. We waited for almost a week for them to give us a $2500 quote to replace the lateral. Before spending that kind of money we opted for a second quote. When I explained the situation to the new company, Their first suggestion was to let them try to clear the drain. Within five minutes snaking the line, the clog was cleared! I gladly paid them to finish Dave’s job and threw away Dave’s quote. The next day, I decided to call Dave Lange to tell them what happened and to ask what their refund policy was in this situation. The woman who answered the phone, took my message and promised to call back. Several days later with no return phone call I called again. This time, a man, who I assumed was an owner, answered the phone. He seemed a bit evasive about any kind of reparation, but promised me he would discuss it with someone and call me back. Another week later I called again and left a message with no return phone call. Another week later I called back and gave them one last opportunity to call me back. That was a week ago and still no callback! I am not upset that they couldn’t do the job right the first time. I’m upset that they had no customer service follow up. Not even a courtesy call. Nothing! They had no problem taking our money for an unfinished job. But they did not value our business enough to make a simple phone call. Terrible customer service. Terrible business ethic.

Denise Cianfarani

a year ago

Problem unresolved. Workers unknowlegable and inexperienced. The owner, Dave Lange’s response was rude and disrespectful. We were shocked by his lack of courtesy. Highly do not recommend Dave Lange Service and will share in detail the unprofessional experience.

Michael Lucas

2 years ago

Everyone was great. Danny was very informative, honest and professional. He really did a great job. I have had the misfortune of using other companies in the past. Every tme they left, my cesspool looked like it was never touched. Not only will I refer them to everyone I know, they also have a new lifetime customer. Thank you everyone for the best expierence anyone could have.

Omer Ali

3 years ago

Dave and his team are extremely professional and reliable. I have been using their maintenance service quite few years and they are consistent in their professional services.. Omer

Mattya Algeri

4 years ago

Called these people on Sunday 12/01/2019 with an emergency. Never called back. What good is it to have a sewer service if you don’t call back customers for emergencies.

Jacqueline Fresolo

4 years ago

GREAT COMPANY

john b

5 years ago

Bad company

Geoffrey Fennimore

5 years ago

4 of 5 stars only b/c of the price. I was getting cesspool service at 1000 gal minimum for $180.00, but AAA stopped serving the south shore. So I had to pay for a 2000 gal minimum for $340 from Lange. My tanks only hold 1000 so I take a star away. The service technician did a great job, and after hearing of the history of my system, he suggested looking for leaks, like toilet leaks. Sure enough, I found a toilet leaking silently and for who knows how long. He was spot-on in his diagnosis. What a nice guy, too. I recommend the professional service, but the price will cause me to look around this small universe of cesspool service. On time. No waiting. Professional service. Expensive for my situation. Date of service 12/13/18.

Troy Viemeister

5 years ago

Dave and his company helped us resolve an issue with our septic system quickly, reasonably, thoroughly, and nicely. His team’s service is much appreciated!

R Etheridge

7 years ago

Very fair