Overview:
Pro-Tec Septic is a family-owned septic system service company located in Georgetown, TX. They specialize in providing thorough and knowledgeable septic system inspections, repairs, and pump services, with a reputation for excellent customer service and professionalism.
Services Provided:
– Septic system inspections
– Septic pump services
– Repairs and troubleshooting
– Customer education about septic systems
Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on Saturdays and Sundays
Contact Information:
Phone: (512) 614-4444
Website: https://protecseptic.com/
Customer Reviews and Sentiment:
Pro-Tec Septic has received highly favorable reviews on various platforms:
Google Reviews: 4.7 stars based on 52 reviews.
Positive feedback emphasizes the company’s knowledgeable staff, prompt response times, and high level of customer service.
Examples of positive reviews include:
“Kalen was the best. We called with a last minute request… He is very knowledgeable and patient with all our questions.” – Stacey Gibson
“Pro-Tec-Septic will be the ONLY ones I call… Kalan taught me more about the Septic game than I think I ever wanted to know.” – Jay Weber
“Excellent professional work and customer service.” – Phyllis Jordan
However, there was a notable negative review concerning communication issues and a delayed response to inquiries:
“I left a voicemail first thing in the morning… Two full business days later and I never heard back from them.” – Kara Henry
Review Summary:
Positive Sentiments: Knowledgeable staff, prompt service, thorough inspections, professionalism, and good communication.
Negative Sentiments: Issues with timely communication in some instances.
Additional Ratings:
BirdEye: 4.7 stars based on 52 reviews, reinforcing positive customer sentiment.
Total Lead Smart Rating: 9.0
Conclusion:
Pro-Tec Septic is a reliable choice for septic system services in Georgetown, TX, known for their expertise and commitment to customer satisfaction. While the general feedback is overwhelmingly positive, potential customers should be aware of occasional communication challenges when reaching out for services.
Member Since August 2024
Listing Id 357456