Thompson & Thompson Service Group in Garden City, Georgia 31405

Thompson & Thompson Service Group

5019 Ogeechee Rd UNIT C, Garden City, GA 31405

4.7 (229 reviews)

Overview:
Thompson & Thompson Service Group is a plumbing service provider located in Garden City, GA. They are known for offering a range of plumbing services, including emergency repairs, HVAC installations, gas conversions, and general plumbing work.

Services Provided:
– Emergency plumbing repairs
– HVAC installation
– Gas conversion projects
– Light fixture and switch installation
– General plumbing services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (912) 549-1515
Website: https://thompsonandthompsondrains.com/

Customer Reviews and Sentiment:
Thompson & Thompson Service Group has an overall positive reception, reflected in their average rating of 4.7 stars based on 229 reviews.

Positive feedback highlights their professionalism, timely service, and excellent communication. Customers appreciate the skilled technicians and attentive customer support.

Examples of positive reviews include:
“Excellent” – Camille Turner
“Timely, efficient and professional!” – Dodge Family
“Very pleasant, knowledgeable and helpful.” – Bonnie McDevitt
“Everything was awesome… very professional.” – Shannon Samad

However, there are negative sentiments as well. Some customers expressed frustration over lack of communication and high service charges.

Examples of negative reviews include:
“We are extremely dissatisfied with the lack of communication and clarity plus an enormous charge.” – Lisa Bartlett
“Terrible experience!” – Matt Traywick

Review Summary:
Positive Sentiments: Professionalism, prompt service, skilled technicians, good communication, and thorough work.
Negative Sentiments: High service charges and issues with communication.

Additional Ratings:
BirdEye: 4.7 stars based on 229 reviews, consistent with overall positive customer experiences.
Better Business Bureau (BBB): Notable presence with several customer complaints noted, though the profile is not accredited.
Total Lead Smart Rating: 7.5

Conclusion:
Thompson & Thompson Service Group demonstrates a solid reputation for their plumbing services in Garden City, GA, particularly appreciated for their professionalism and efficient operations. However, potential customers should consider the mixed reviews regarding service costs and occasional communication issues before deciding to engage their services.

Member Since August 2024

Listing Id 357158

Contact Info

5019 Ogeechee Rd UNIT C, Garden City, GA 31405
(912) 549-1515
Lead Smart Rating :
7.5/10.0

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Listing location

5019 Ogeechee Rd UNIT C, Garden City, GA 31405

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Reviews

Lisa Bartlett

5 months ago

Updated to add that it has now been four days and still no contact other than a reply to our Google review. We scheduled a service call while out of town but still reachable. Were told we would get a $69 service charge and a call to approve additional charges. We were never called and were charged over $700 for less than 90 minutes work with parts that were on the truck (no special needs or access for our job). Since then, no one is returning our repeated calls and emails nor can they show us justification for this exorbitant charge. This is unacceptable from any service company and we are extremely dissatisfied with the lack of communication and clarity plus an enormous charge.

Camille Turner

7 months ago

Excellent

Dodge Family

8 months ago

Tim from plumbing managed my gas conversion project. I felt very taken care of with his professionalism and suggestions. Sid from the electric team also helped set up a new outlet. Timely, efficient and professional too. Communication was great and nice team effort. Thanks T&T!

Bonnie McDevitt

10 months ago

Danny was very pleasant, knowledgeable and helpful. Very satisfied with his service work.

Kori K

10 months ago

Very nice people, experienced technician who was very professional. Services were done in a an hour and correctly. Only thing that wasn’t great was the prices charged. Over $500 for changing two ceiling lights and two light switches seemed way overpriced. That’s the only reason I gave 4 stars.

Shannon Samad

11 months ago

From the first call everything was awesome the ladies answering are soo helpful! We had Terry come out to our house today and he was great very professional. He went out of his way to make sure everything was good and even called us back later to check! We can’t say enough good things about Terry and Thompson and Thompson.

Victoria Keel-Anderson

11 months ago

Zach completed my HVAC installation. He was very professional and explained everything that was going on

Matt Traywick

a year ago

Terrible experience!

Caitlin Love

a year ago

T&T came out promptly for an emergency repair on a holiday weekend. We were so grateful for their service and ended up hiring them to install a new tankless gas water heater. They were able to complete the installation right away and were friendly and professional. They provided frequent communication throughout the process and we are so happy with the final result. Thank you Thompson and Thompson!

Ed Barbier

a year ago

Tim and Preston were great ! They arrived as scheduled and were friendly and helpful. Since we weren’t able to repair our toilet, they were able to fix the problem. Trustworthy and honest! The simple fix was reflected in the charge. Thanks to Tim and Preston–They should be recognized for this !