Benjamin Franklin Plumbing

Overview:
Benjamin Franklin Plumbing is a plumbing service provider located in Gallup, NM. The company offers a variety of plumbing solutions for both residential and commercial needs, earning a reputation for its friendly and professional service.

Services Provided:
Plumbing repairs, hot water installation, professional plumbing services.

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (505) 863-6868
Website: http://www.benjaminfranklinplumbing.com/

Customer Reviews and Sentiment:
Benjamin Franklin Plumbing has received a mix of reviews across different platforms:

Google Reviews: 3.6 stars based on 7 reviews.

Positive feedback highlights the company’s professionalism, quick service, and helpfulness. Customers have appreciated the ability to solve plumbing issues effectively.

Examples of positive reviews include:
“This company is the best! Friendly, quick, reasonable – you can’t ask for more.” – Victoria Handfield
“Glen and his partner were able to fix a problem that Williams plumbing and Horizon couldn’t fix.” – Wendy Land

The complaints include issues related to customer service, with one reviewer citing arrogance and attitude from staff, which led to dissatisfaction.

Review Summary:
Positive Sentiments: Friendly service, quick response time, effective problem-solving, professionalism.
Negative Sentiments: Issues with customer service attitude, unsatisfactory communication.

Additional Ratings:
BirdEye: 3.6 stars based on 7 reviews, showing a mixed sentiment among customers.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been no recorded complaints in the last three years.

Total Lead Smart Rating: 5.6

Conclusion:
Benjamin Franklin Plumbing offers a reliable plumbing service in Gallup, NM, renowned for resolving plumbing issues efficiently. However, potential customers should be cautious of mixed reviews, particularly regarding customer service experiences.