Total Comfort Heating, Air Conditioning & Plumbing

Total Comfort Heating, Air Conditioning & Plumbing

Available
location 2403 Airport Ave, Fredericksburg, VA 22401
4.7 (1602 reviews)

Overview:
Total Comfort Heating, Air Conditioning & Plumbing is a reputable service provider located in Fredericksburg, VA, specializing in HVAC and plumbing services. With a significant presence in the area, the company has built a reputation for timely service and professional technicians.

Services Provided:
– Air Conditioning Repair
– HVAC Maintenance
– Plumbing Services
– Emergency Services
– Customer Education on HVAC Systems

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (804) 533-6810
Website: https://www.yourtotalcomfort.com/

Customer Reviews and Sentiment:
Total Comfort Heating, Air Conditioning & Plumbing has an impressive rating of 4.7 stars based on 1,602 reviews across various platforms.

Positive feedback emphasizes the company’s prompt service, knowledgeable technicians, and effective communication. Customers appreciate the capability of technicians to swiftly diagnose and resolve issues.

Examples of positive reviews include:
“Technician was dispatched quickly, diagnosed problem and had the necessary replacement parts on hand.” – Seth Williamson
“Excellent customer service! The technician explained everything so clearly.” – Monique Jones
“Our tech Nathan was outstanding. Very friendly and prompt service.” – Simone Early

Conversely, some reviews highlight poor customer service experiences, particularly regarding missed appointments and unreliable service scheduling.

Examples of negative reviews include:
“Very poor customer service experience… technician did not show up for either appointment.” – Robert Garcia
“Scheduled an appointment… waited all day and it’s 6:15… technician never showed.” – Irish Lassie

Review Summary:
Positive Sentiments: Quick response times, knowledgeable staff, effective communication, and thorough diagnostics.
Negative Sentiments: Unreliable appointment scheduling and customer service issues, with multiple reports of technicians not showing up.

Additional Ratings:
Google Reviews: 4.7 stars based on 1,602 reviews.
BirdEye: 4.6 stars based on 700 reviews, reflecting general customer satisfaction with some complaints.
Total Lead Smart Rating: 7.5

Conclusion:
Total Comfort Heating, Air Conditioning & Plumbing appears to be a competent choice for HVAC and plumbing services in Fredericksburg, VA, noted for their quick responses and knowledgeable staff. However, prospective customers should be cautious of the reported issues with scheduling reliability, which may affect service availability.

business

Member Since August 2024

Listing Id 356504

Contact Info

  • address 2403 Airport Ave, Fredericksburg, VA 22401
  • phone (804) 533-6810
  • Lead Smart Rating :
  • 7.5/10.0
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  • address 2403 Airport Ave, Fredericksburg, VA 22401
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