Tom Hatfield Plumbing Services in Franklin-OH, Ohio 45005

Tom Hatfield Plumbing Services

8023 Travis Ct, Franklin, OH 45005

4.6 (36 reviews)

Overview:
Tom Hatfield Plumbing Services is a reliable plumbing company located in Franklin, OH. They specialize in a variety of plumbing services, catering to both residential and commercial clients, and are known for their professional and friendly staff.

Services Provided:
– General plumbing
– Water softener installation
– Gas piping installation
– Sump pump installation
– Maintenance and repair

Hours of Operation:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (937) 746-3976

Customer Reviews and Sentiment:
Tom Hatfield Plumbing Services has received a variety of reviews across platforms:

Google Reviews: 4.6 stars based on 36 reviews.

Positive feedback emphasizes the company’s professionalism, promptness, and quality of service. Customers appreciate the fair pricing and responsiveness.

Examples of positive reviews include:
“Not only are the guys professionally fantastic, but genuinely great people!” – Dustin Limburg
“Always takes great care of our family’s plumbing needs.” – Stacey Bowermaster
“Fast and excellent service.” – Luann Caudill

Negative sentiments noted include issues with communication and instances of dissatisfaction regarding service availability.

Examples of negative reviews include:
“Give me a price and then wouldn’t follow through… won’t answer his phone.” – Charles Davis
“Plumber was only here for 20 mins… couldn’t locate our main cleaner valve.” – Brian G (Step)

Review Summary:
Positive Sentiments: Professionalism, quality work, prompt response, fair pricing, and repeat business.
Negative Sentiments: Communication issues and some unresolved service expectations.

Additional Ratings:
BirdEye: 4.6 stars based on 36 reviews, reflecting a strong overall customer satisfaction despite occasional complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited.

Total Lead Smart Rating: 7.8

Conclusion:
Tom Hatfield Plumbing Services is a solid choice for plumbing needs in Franklin, OH, renowned for their quality service and expertise. While the majority of reviews are positive, prospective customers should consider the occasional negative feedback and communication barriers when deciding to engage their services.

Member Since August 2024

Listing Id 356390

Contact Info

8023 Travis Ct, Franklin, OH 45005
(937) 746-3976
Lead Smart Rating :
7.8/10.0

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Listing location

8023 Travis Ct, Franklin, OH 45005

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Reviews

charles davis

2 months ago

Give me a price and then wouldn’t follow through won’t answer his phone come and do the job after give me a price on it

Dustin Limburg

7 months ago

Not only are the guys professionally fantastic, but genuinely great people! They’ve run new work, fixed previous work, and solved several issues for us, each time with the highest quality and fair pricing. The only plumbers I use!

Stacey Bowermaster

8 months ago

Mr. Hatfield has always taken great care of our family’s plumbing needs. He was always the plumber my mother would call and now that I have my own home, we use him exclusively as well. He always calls back when we leave messages and always comes to the home promptly when we need him. Highly recommend!

Gary Reed

a year ago

Tom installed my water softener, was very professional, and on time, I’d highly recommend Tom and his son Tom Jr.

luann caudill

a year ago

Fast and excellent service

Brad Cates

2 years ago

We have been using Tom for years and he always delivers quality work at a fair price.

Mark Ford

2 years ago

Tom is very good. I highly recommend him. He routed gas piping for a gas stove and did some piping work for me. He was very prompt and proffesional.

Pauline Harrison

3 years ago

Love Hatfield Plumbing. In my opinion best plumber around and I have known him from birth so I may be a little prejudice . 🥰 …

Brian G (Step)

3 years ago

Plumber was only here from American Home shield for 20 mins at most. Couldn’t locate our main cleaner valve as he didn’t have a pipe finder. American Home shield denied our claim as a result. Roto Rooter should have been called first.

Tony L

3 years ago

Tom and his coworker showed up an hour early, were very professional and courteous, and finished installing my sump pump for me when I hit a snag. I couldn’t have asked for a better experience. I will definitely be using them again.