WaterWork Plumbing in Ferndale-MI, Michigan 48220

WaterWork Plumbing

1049 Hilton Rd, Ferndale, MI 48220

4.8 (1998 reviews)

Overview:
WaterWork Plumbing is a plumbing service located in Ferndale, MI. The company is known for offering a wide range of plumbing solutions, including emergency repairs and routine maintenance, catering to both residential and commercial customers.

Services Provided:
– Emergency plumbing services
– Leak repairs
– Drain cleaning and snaking
– General plumbing repairs
– Maintenance services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (248) 542-8022
Website: www.waterworkplumbing.com

Customer Reviews and Sentiment:
WaterWork Plumbing has an impressive rating of 4.8 stars based on 1,998 reviews.

Positive feedback highlights the company’s professionalism, prompt service, and quality of work. Customers have praised the technicians for being knowledgeable, efficient, and courteous.

Examples of positive reviews include:
“Cain did an excellent job!… Problem was fixed before our out of town guests were back…” – Debra Jacobs
“Josh was very professional and fixed my issues.” – Joseph Palazzolo
“On time and professional. Found the leak quickly and repaired it.” – Donna Arnold
“Fast friendly service. Will use again when in need!” – Sue Gerrity

On the other hand, a complaint regarding high emergency service pricing has been noted:
“Just called WaterWork Plumbing… the emergency service was at a cost of $550 for the first hour… that was a bit steep…” – Angela Mitchell

Review Summary:
Positive Sentiments: Professional service, timely responses, efficient repairs, skilled technicians, and good communication.
Negative Sentiments: High pricing for emergency services, particularly during weekends.

Additional Ratings:
BirdEye: 4.7 stars based on 1,500 reviews.
Better Business Bureau (BBB): The business is accredited with a BBB rating of A+. There have been no complaints filed in the last three years.
Total Lead Smart Rating: 8.5

Conclusion:
WaterWork Plumbing stands out as a reliable plumbing service in Ferndale, MI, noted for its quick response times and professional service. However, potential customers should consider the high pricing for emergency services before making a decision.

Member Since August 2024

Listing Id 355253

Contact Info

1049 Hilton Rd, Ferndale, MI 48220
(248) 542-8022
Lead Smart Rating :
8.5/10.0

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Listing location

1049 Hilton Rd, Ferndale, MI 48220

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Reviews

Debra Jacobs

3 days ago

Cain did an excellent job! He was professional and clearly explained what the repair would entail. The problem was fixed before our out of town guests we’re back from their lunch. I’ve used WaterWork before and will continue.

Joseph Palazzolo

3 days ago

Josh was very professional and fixed my issues.

Angela Mitchell

2 weeks ago

Just Called WaterWork Plubming was kinda disappointed had an emergency issue on a Saturday for a backed up basement. Waterwork was available for the call but the emergency service was at a cost of $550 for the first hour. I expected to pay a premium because of it being a Saturday but I thought that was a bit steep for draining cleaning(snaking) usually runts $125-$175. They did say I could get a better price if I waited until Monday but that was not an option for me.

Michael Thomas

2 weeks ago

As usual the experience was very good. Excellent service and a very good employee.

DONNA ARNOLD

2 weeks ago

On time and professional. Found the leak quickly and repaired it.

Nira Edwards

2 weeks ago

Brian and Jeff came super fast for a service call. They were great. They fixed our issue and were very personable. Thanks!

Nathaniel Hampton

2 weeks ago

Operator was experienced, efficient and tidy.

Charles Collis

2 weeks ago

Great service and the technicians (Mark and Don) were awesome. I would highly recommend WaterWorks to friends and neighbors.

Sue Gerrity

2 weeks ago

Fast friendly service. Will use again when in need!

Samantha Svoboda

a month ago

Larry did a great job today! He was efficient and clearly answered my questions. He tested all his work and the price was reasonable. I will definitely use this company again.