Bass Plumbing Co

Valerie Hunsel

13 hours ago

I recently had the pleasure of working with Raymond from Bass Plumbing, and I was very pleased with the service. Raymond was professional, quickly diagnosed the issue, he is extremely knowledgeable and took time to explain my issue clearly and educated me along the way. I highly recommend Bass Plumbing

Tino Medina

2 weeks ago

Technician came out about a pipe that was broken under my kitchen sink. The pipe was clearly corroded but the technician stated I must have broke the pipe. This call was through my home warranty as a lot of these complaints on here are but I never received a denial for the claim letter. I called the warranty company and they advised they were waiting for something from the Bass plumber. I went ahead and called Blanton’s plumbing and they came out and did all the work, even snaked the roof vent which the Bass people said they are not allowed to do and don’t have insurance to cover it. This is the second time this company has come to my home, taken the service fee and not performed any work. I will never use them again and have also canceled the account with my home warranty since they continue to use Bass.

Stacey Conklin

3 weeks ago

Second service call second complaint. Something was leaking in my crawl space. Plumber arrived and I explained I recently had new well tank installed. He said he doesn’t work on wells, didn’t even go down to check out the problem, he just left. As it turned out it was my hot water heater, which he could have fixed had he bothered to look. He’s scamming the warranty companies!

K Livingston

4 weeks ago

He was fast, friendly and knowledgable. The problem was fixed in a short time.

Daphne Rivers

a month ago

Never, Ever Use them! I am a real estate agent and my buyer received a home warranty from First American Home Warranty (FAHW) through the sellers. Her water heater in her attic failed…. causing a flood of water into the back-up vent pipe out into the yard. Luckily – no damage inside the home. FAHW sent a call to Bass Plumbing on a Thursday and she did not hear from them until the next week. She was not able to live in her home due to the water being turned off. Bass Plumbing did not come out until the following Wednesday-six days later. He reported that the water heater was not fixable. She waited for over a week after he came and did not hear back from Bass Plumbing. She was also in contact with FAHW trying to get the report from Bass. Finally, she heard back from the Home Warranty that Bass could not even fix the issue because he is a one-man show. The job requires two people. Today, FAHW sent out a new plumbing company – Flow Maxx. They came out in one day and submitted the report and a quote to repair the job. If your home warranty gives you Bass Plumbing – DO NOT USE THEM – REJECT THEIR NON-SERVICE. I am not sure how he stays in business. Also, why did FAHW send a plumbing company with bad reviews from Fayetteville to a job in Raleigh?

darren yon

2 months ago

Jeff was my technician. He was extremely helpful. And went the extra mile to solve all my issues.

Spencer Aleshire

2 months ago

Great customer service and expertise!

Rupesh Avula

2 months ago

WORST SERVICE EVER! The ticket I opened with my warranty company for a leaking food processor was picked up by Bass plumbing. After a bit of back and forth, the plumber came to check the problem. After checking, he said he will need to get authorization from the warranty company to replace the part. It usually takes a day, at the most 2 days to get this authorization from the warranty company. After waiting for more than a week, I called bass and was told that the plumber is out of town and will be back after another week or so. After another 10 days, I called them back and I was told they will check and call back. After another 3 weeks, they texted me and said they have an appt the next day. By that time I had another plumber take care of this issue paying out of my pocket. I should have seen the reviews before working with this company.

Michelle Yokley

2 months ago

Based on the reviews I read. I truly wonder if some people may be more upset with their home warranty company and inadvertently taking it on our Bass Plumbing. I had a fantastic experience with Bass Plumbing! I also went through my home warranty and within 12 hours of them being assigned my claim, they had contacted me for an early Monday morning appointment. They came out and assessed I needed a full replacement of my hot water heater, and within 24 hours had the approval from my home warranty company to replace. There were some delays on my home warranty side (not at all Bass Plumbing’s fault), but as soon as we had identified a water heater, Raymond Bass picked it up himself and installed. He was so kind, patient, and took the time to explain what he did and the rationale behind some of the extra modifications. I really appreciated that! But perhaps their best asset is Sharon! Sharon works as admin/secretary and was the most kind and wonderful person to speak with. She checked on me a few times to ensure the home warranty company was moving things along and was so up front and detailed when providing me explanations of some items that I had to cover out of pocket. Really enjoyed my interactions with her! Highly recommend this company due to their quick response time, fantastic communication, and Sharon 🙂

Lovely

2 months ago

The people installed my hot water heater in December. It is now May, and they just cashed my check. This is terrible a business practice. Don’t go here, there are plenty other plumbers in the area to choose from. These people are pathetic 😠 …