Wm. T. Spaeder Company in Erie-PA, Pennsylvania 16510

Wm. T. Spaeder Company

1602 E 18th St, Erie, PA 16510

4.5 (43 reviews)

Overview:
Wm. T. Spaeder Company is a plumbing service provider located in Erie, PA. The company specializes in various plumbing needs including emergency repairs, HVAC services, and hot water tank replacements, catering to both residential and commercial clients.

Services Provided:
– General plumbing services
– Hot water tank replacement
– HVAC system repairs
– Leak detection and repair
– Emergency plumbing services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (814) 456-7014
Website: https://spaeder.com/

Customer Reviews and Sentiment:
Wm. T. Spaeder Company has received generally positive feedback across various platforms:

Google Reviews: 4.5 stars based on 43 reviews.

Positive sentiments emphasize the professionalism, knowledge, and responsiveness of their staff. Customers have praised the quality of repairs and the courteous behavior of technicians.

Examples of positive reviews include:
“I highly recommend!!!!!” – Shari Sullivan
“Did a great job. Fast and friendly.” – Bethany Williams
“Highly recommended… Easy to work with, professional and extremely knowledgeable…” – Darik Layman

However, there are a couple of negative reviews that mention issues with pricing and customer service experiences:
“Overcharged in my opinion. No estimate was given…” – Wook Lee
“…Could not reach anyone to discuss the billing…” – MaryJo Monoski

Review Summary:
Positive Sentiments: Professional and knowledgeable staff, quality workmanship, prompt response, good communication, and courteous service.
Negative Sentiments: Issues related to pricing transparency and customer service in some cases.

Additional Ratings:
BirdEye: 4.5 stars based on 43 reviews, showcasing consistent customer satisfaction, though with some concerns regarding communication and pricing.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been two complaints in the last three years, primarily related to service issues and billing.
Total Lead Smart Rating: 7.5

Conclusion:
Wm. T. Spaeder Company appears to be a reliable choice for plumbing services in Erie, PA, recognized for their professionalism and quality work. However, potential customers should be mindful of the mixed reviews regarding pricing and some customer service issues before making their decision.

Member Since August 2024

Listing Id 354433

Contact Info

1602 E 18th St, Erie, PA 16510
(814) 456-7014
Lead Smart Rating :
7.5/10.0

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1602 E 18th St, Erie, PA 16510

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Reviews

Shari Sullivan

3 weeks ago

I recently had a non emergency issue but they arrived in a timely fashion.the gentleman Marty that did my repair was very knowledgeable..kind..and explained exactly everything to me that rectified my issues..I highly recommend!!!!!

Bethany Williams

a year ago

Replaced our hot water tank. Did a great job. Fast and friendly.

A.J MIC

a year ago

I have a somewhat of an oddball furnace , there aren’t a lot of this model in the area . So when something goes wrong the men & women at Spaeder are my go to company as they usually have whatever widget part in stock or can get it overnight and my HVAC system up and running again . They are clean courteous and respectful , naturally taking appropriate precautions to keep them and you from cold or sick . They are a large operation and yet very nearby when you need them .

Amber Raid

a year ago

I use them for every plumbing issue I have, they are professional, great pricing and have always done a great job.

Cory Jurkiewicz

a year ago

Great service! Highly recommended.

Carolyn McDonough

2 years ago

Marty came out and did a fantastic job. He is a detective and found the source of our leak quickly. A prior plumber had said we needed to replace our toilet saying that was the source of the leak but I wanted a second opinion. Well, it turned out that the toilet only needed a quick repair and Marty found the actual cause, a bathtub issue. Marty was polite, professional, and informed, and tolerated our endless questions. John & Carolyn McDonough

Darik Layman

2 years ago

Highly recommended… Easy to work with, professional and extremely knowledgeable…

Don Moore

2 years ago

Best there is

Wook Lee

2 years ago

Overcharged in my opinion. No estimate was given in the first place. They included driving time in their invoice. Service time was not accurate. Would not recommend.

MaryJo Monoski

3 years ago

Had a brand new HVAC unit installed for my commercial rental unit with a 5 year warranty. Stopped during a snowstorm in the first 6 months and had to call someone so the building wouldn’t freeze. No estimate, no warning… just a bill for $518.00! Could not reach anyone to discuss the billing so it was sent to my landlord who then sent a threat of legal action. Nice customer service for a brand new $10,000 unit.