Proactive Sewer & Drain

Whitney Martin

a month ago

Sadly, this company’s sewer repair resulted in damage to my clients sprinkler line. They will not accept fault of any kind. So just be careful when you hire them and be extra diligent. Sadly this repair was done in early spring so the sprinklers were not active yet.

BJ Cowan

5 months ago

Always fast and friendly. Does an excellent job each time. Highly recommend their services.

Robby Campbell

a year ago

They missed two appointment windows. The original window was 12-2 and they never showed up or reached out me. The tech finally showed up at 5pm costing a me half a days work. I should mention this was after serval phone calls to rude associates. The tech then spent about 10 minutes looking for an outside main line access which I told him multiple times my house does not have (built in ’65). Finally he went to auger out my main line at the access point I showed him before giving me a quote. I stopped him to ask him what this would cost me and the price was double that of the competitors. Wasted a whole day and caused my wife and I to wait another day without being able to use water in our house.

Urs Moeker

2 years ago

Would like to leave zero stars but the page makes you leave at least one. Had a collapsed drain under my basement floor. Proactive came over on a Saturday morning to locate the blockage. They located the blockage, said they could repair it Monday, and would email me an estimate that afternoon. Did not get an email. On Sunday I called and left message and texted asking where the estimate was and if they were going to pull a permit for the work as required by the city. Never heard anything back. Took the day off work Monday expecting them to show up. They did not show up so I called and asked what was going on. They said that pulling a permit would require them to leave the hole open so it could be inspected. I replied I understood and they said they would call back. Never heard back. Would be leery of a company that doesn’t want to pull required permits.

Margaret Barham

2 years ago

Great communication. Someone actually answers the phone when you call to schedule or call with questions. The techs that came out were fast and efficient. The techs called me with questions (I was not home at the time) that I wasn’t even able to answer since I just bought the house but they took the time to figure it out and were patient. Fairly priced.

Paola Mora

2 years ago

Very honest people repairing drains problems

Natalie DePree

2 years ago

Proactive Sewer is the best sewer company around! I will never use anybody else for my sewer problems. Whenever I call in, the receptionist is so sweet and helpful and answers my many questions and goes over the initial pricing with me. Moises is always so kind when he comes out to our house, and he is so professional. When we first bought the house, we were told we would need to replace part of the sewer line. We had Proactive Sewer come out to give us a 2nd opinion, and Moises was so honest ad upfront and told us that our sewer line looked great after doing a scope. He saved us thousands of dollars with his honesty and it reflected on the company so well! Absolutely love and appreciate this company.

Anthem H.

3 years ago

This company was a nightmare! I don’t leave reviews often, but this was a terrible experience. My home inspector hired them for me to do a sewer scope on a house I was in escrow for, while my inspector was also there so we could knock it all out quick – Sewer Scoping is a service specifically looking for obstructions, and if found to clear them as needed, which they found some obstruction they wanted to clear. Naturally, if they find and can fix an obstruction, you’d think they could repair them for an additional fee right then and there – not so, the tech with me said he could have if he had a different truck but he didn’t have the tools with them, so I had to make an another appointment – and he quickly left without even helping me make a new appointment. I called in for a second appointment asap as we were trying to quickly close escrow, so I get to drive across town each time to meet them with my agent since I didn’t have keys, and we all had to sit and wait again during the service window. First I got a new appointment via phone – but I was emailed later giving a different appointment window alternative for some reason. I replied to the email just a couple hours later accepting it, but then was told no appointment windows were available anymore, so I’d have to wait til the following week, after my deadline for inspection in escrow would have passed. I asked about my original appointment I made over the phone, and after more calls and emails back and forth they were able to honor it… Why was that ever an issue?? Lastly, they sent another scope truck out but this time with the tools to clear the obstruction, so I got billed twice to sewer scope (scammy), and had to have my RE agent and myself take time off work twice to go wait at this house for what should have been a one time job, along with a headache of a time trying to get my second appointment confirmed. Save yourself the trouble this company is not professional.

Shantisong Flaherty

3 years ago

Great experience with Proactive Sewer & Drain! Got our secondary pipe hydrojetted because of a back up in the downstairs laundry room. Price was extremely reasonable and competitive. Technician was on time, friendly, and answered all of our questions. Bonus 30 day warranty on the work too, which is almost unheard of. We are very happy with the service performed and highly recommend to anyone with sewer/plumbing issues!

Chi Pham

3 years ago

Proactive Sewer and Drain were awesome to work with. I had a break in my sewer line that I needed to get fixed. Not only was Proactive able to give me a fair and reasonable quote (that was $2k under what other companies gave me for a smaller fix), but they also were upfront with me as to what the cost would be if I ended up having to replace the entire sewer line (as opposed to other companies that purposely left that “open ended”). At the end of the day, if you want quality work at fair prices, with transparent and super respectful folks, trust Proactive!! Also, April of Proactive was an absolute pleasure to work with!