Overview:
Plumtrees Plumbing and Heating, LLC is a plumbing service located in Danbury, CT. The company primarily provides plumbing and heating services to residential customers in the area, with a focus on repair and installation.
Services Provided:
– Plumbing repair
– Water heater installation and repair
– Boiler maintenance
– Septic system repair
– Clogged drain services
Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Contact Information:
Phone: (203) 744-9999
Website: http://www.plumtreesplumbing.com/
Customer Reviews and Sentiment:
Plumtrees Plumbing and Heating, LLC has received mixed reviews across various platforms:
Google Reviews: 3.5 stars based on 15 reviews.
Positive feedback highlights the professionalism, prompt response, and quality work provided by Bob and his team. Customers commend the company’s ability to handle emergencies and the thoroughness of their services.
Examples of positive reviews include:
“Great guy! Great service! Excellent job!” – Kristen
“Very proud of what the outcome came my mom was greatly satisfied… highly recommend plumtrees plumbing” – Michael Valverde
“Bob was great, and was able to help me same day with a dead water heater.” – Chris Bryant
However, there are notable complaints regarding service quality and customer experience, with multiple reviewers expressing dissatisfaction about communication, pricing, and job performance.
Negative sentiments include:
“Absolutely the worst service I’ve ever experienced… wasted my entire day.” – Rob Cifre
“Completely dissatisfied – More of a butcher than a plumber.” – Richard Creiner
Review Summary:
Positive Sentiments: Professionalism, prompt response, quality of work, and effective emergency service.
Negative Sentiments: Issues with communication, overcharging, and unsatisfactory job completion.
Additional Ratings:
BirdEye: 3.5 stars based on 15 reviews, reflecting a similar trend of varied customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints over the years regarding service quality and customer service.
Total Lead Smart Rating: 5.6
Conclusion:
Plumtrees Plumbing and Heating, LLC shows a capacity to deliver quality plumbing services, particularly during emergencies, and has garnered a mix of positive and negative feedback from customers. Potential clients should consider the mixed reviews and the prevailing issues with service quality before proceeding.
Member Since August 2024
Listing Id 351770