Roto-Rooter Plumbing & Water Cleanup

Overview:
Roto-Rooter Plumbing & Water Cleanup is a reputable plumbing company located in Crystal Lake, IL. They specialize in a wide range of plumbing services, including emergency plumbing, sewer line cleaning, and comprehensive water cleanup solutions. With a strong commitment to customer satisfaction, they cater to residential and commercial clients.

Services Provided:
– Emergency plumbing services
– Sewer line cleaning
– Drain cleaning
– Water cleanup
– Plumbing repairs
– Professional consultations

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (815) 272-2879
Website: [www.rotorooter.com/crystallakeil](https://www.rotorooter.com/crystallakeil/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website)

Customer Reviews and Sentiment:
Roto-Rooter Plumbing & Water Cleanup has received positive feedback on multiple platforms:

Google Reviews: 4.9 stars based on 786 reviews.

Positive sentiments highlight their professionalism, prompt response times, and high-quality service. Customers frequently mention the expertise of technician Ali and the effectiveness of the plumbing solutions provided.

Examples of positive reviews include:
“Gabriel came in the evening… quick response time and professionalism.” – Donna March
“Work was done professionally and everything was explained to us.” – John Buh
“Ali did a thorough, efficient, and clean job.” – Dan Prazak

However, there are a few negative experiences noted. One review pointed out poor communication regarding scheduling, leading to customer dissatisfaction.

Negative examples include:
“These guys are the greatest at ghosting!” – Paul Gizel

Review Summary:
Positive Sentiments: Excellent customer service, professional plumbers, quick response times, thorough work.
Negative Sentiments: Poor communication regarding appointments, occasional delays.

Additional Ratings:
BirdEye: 4.9 stars based on 786 reviews, reflecting consistent customer satisfaction.
Total Lead Smart Rating: 9.0

Conclusion:
Roto-Rooter Plumbing & Water Cleanup appears to be a highly reliable option for plumbing services in Crystal Lake, IL. They are particularly recognized for their professionalism and expertise, especially with technician Ali. However, potential customers should be mindful of the occasional communication issues reported.