Phillips Plumbing & Mechanical in Cranston, Rhode Island 2905

Phillips Plumbing & Mechanical

313 Warwick Ave, Cranston, RI 02905

4.5 (73 reviews)

Overview:
Phillips Plumbing & Mechanical is a plumbing service provider located at 313 Warwick Ave, Cranston, RI. The company offers a variety of plumbing services, including installations and repairs, and is recognized for its customer service and technical expertise.

Services Provided:
– Plumbing installations
– Backflow preventer installation
– Gas heater setup
– Water heater installation
– Subpump installations
– Emergency plumbing services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (401) 781-4228
Website: http://www.phillipsplumbingri.com/

Customer Reviews and Sentiment:
Phillips Plumbing & Mechanical has received a mix of positive and negative reviews with an overall rating of 4.5 stars based on 73 reviews.

Positive feedback emphasizes the company’s professional technicians, quality of work, and excellent customer service. Customers appreciate the responsiveness and technical skills of the plumbers.

Examples of positive reviews include:
“Sergei was friendly, funny, and very skilled at his craft.” – Nathan Lees
“The plumbers are friendly, empathetic, and excellent in what they do.” – Jiani Wu
“Always on time, very knowledgeable in products to upgrade and save you money.” – Josh Herrmann

However, some complaints highlight issues with appointment scheduling and customer service follow-up.

Examples of negative reviews include:
“They quoted me up to $4000 for a backflow preventer. Are they crazy?” – Lauren Rosenberg
“I was disappointed with their follow-up after a service failure.” – David

Review Summary:
Positive Sentiments: Professional technicians, quality service, friendly staff, strong customer support.
Negative Sentiments: Issues with scheduling, high estimates, lack of follow-up on service issues.

Additional Ratings:
BirdEye: 4.5 stars based on 73 reviews, reflecting a similar level of customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is not accredited, rating of B based on customer reviews and complaints in the last three years.

Total Lead Smart Rating: 7.3

Conclusion:
Phillips Plumbing & Mechanical is a solid choice for plumbing services in Cranston, RI, known for its skilled technicians and range of services. However, potential clients should be cognizant of some scheduling issues and mixed reviews before making a decision.

Member Since August 2024

Listing Id 351194

Contact Info

313 Warwick Ave, Cranston, RI 02905
(401) 781-4228
Lead Smart Rating :
7.3/10.0

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313 Warwick Ave, Cranston, RI 02905

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Reviews

Lauren Rosenberg

a month ago

I called last week to set an appointment between 330 and 4 for somebody to come into my house to put in a backflow. Preventer period 4 o’clock came nothing I called them. They said, oh, we just called you. We’re not coming because you didn’t answer these people do not no what they are doing. They quoted me up to $4000 for a backslop preventor. Are they crazy

Nathan Lees

a month ago

Our Phillips Plumbing & Mechanical technician, Sergei, was friendly, funny and very skilled at his craft. We hope we get him on our next servicing, for sure!

ChowdahHead

3 months ago

I called them, they came, they fixed what needed fixing, I paid, they left. Everyone is happy and warm. 😊 …

Jiani Wu

5 months ago

Excellent customer service! The process with Phillips is very fluid and well orchestrated. We were able to apply for 0% financing with their help. The plumbers are friendly, empathetic to customer voice and needs and are excellent in what they do. The gas heater setup is not only functional but also beautiful and is what I call “functional art” . What’s more, they also have us two dinner ticket at a beautiful restaurant and I got to enjoy it with my husband. Truly remarkable service and great care for their customers.

Josh Herrmann

5 months ago

Phillips plumbing will not let you down in your time of need! Always on time, very knowledgeable in products to upgrade and save you money in the future.

Gregory Young

5 months ago

John Phillips and his team at Phillips Plumbing & Heating are incredible. They know their trade and embody dependability and trust.

Jason Allegretti

5 months ago

I had a water heater emergency. Phillips Plumbing was responsive and efficient in installing the new heater into our home. Thank you so much!

Mike Plummer

5 months ago

Have done work at both of my houses. A++++. Fantastic work.

Heather

5 months ago

Excellent service! Needed a last minute hookup for our gas dryer and Kyle went above and beyond to help us out. Thank you!

David

6 months ago

Reinstalled 2 subpumps, 1 year ago, because of a failure. Found out this week that one of the pumps installed was a 2015 model. 7 years old. Called, spoke to Pam, she said John would call, no response . Also, they installed the pipes with check values that just recycled the water back into the well. Glad I had it checked by the company that installed in it 2005. Unfortunately, we have been with this company for many years with many services done. This is very disappointing and even though the service man did the work ,the company is still responsible.