Brian Wear Plumbing in Columbia-MO, Missouri 65202

Brian Wear Plumbing

2501 Rangeline St Suite B, Columbia, MO 65202

4.9 (889 reviews)

Overview:
Brian Wear Plumbing is a reputable plumbing company located in Columbia, MO, known for its reliable and prompt service. With a strong emphasis on customer satisfaction, they provide a range of plumbing services to residential clients throughout the area.

Services Provided:
– Plumbing repairs
– Drain cleaning
– Leak detection
– Water line services
– Emergency plumbing services

Hours of Operation:
Monday to Saturday, 8 AM to 6 PM

Contact Information:
Phone: (573) 864-4463
Website: https://www.brianwearplumbing.com/

Customer Reviews and Sentiment:
Brian Wear Plumbing has received overwhelmingly positive reviews, holding an impressive 4.9-star rating based on 889 reviews.

Positive feedback highlights the company’s responsiveness, knowledgeable staff, and quality service. Customers appreciate the friendly demeanor, clear communication, and efficiency of the plumbers.

Examples of positive reviews include:
“Very responsive- arrived on time. Provided options for fixing issue. Reasonable cost.” – Lisa Bailey
“Gave clear and thorough information. Excellent service.” – William Moyes
“They were terrific! … went above and beyond to make sure things were right.” – Liz Rettke

However, there is one notable complaint regarding unauthorized work and poor customer service, contributing to a lower perception of their customer relations in that instance.

Negative Sentiments: Issues with unauthorized work and negative customer service experience.

Additional Ratings:
BirdEye: 4.9 stars based on 889 reviews, indicating strong customer satisfaction.
Better Business Bureau (BBB): Not available.

Total Lead Smart Rating: 9.4

Conclusion:
Brian Wear Plumbing stands out as a leading choice for plumbing needs in Columbia, MO, thanks to their exceptional customer service and qualified staff. Despite a single negative review, the overwhelming majority of customer feedback reflects satisfaction with their services and professionalism.

Member Since August 2024

Listing Id 350048

Contact Info

2501 Rangeline St Suite B, Columbia, MO 65202
(573) 864-4463
Lead Smart Rating :
9.4/10.0

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Listing location

2501 Rangeline St Suite B, Columbia, MO 65202

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Reviews

Lisa Bailey

11 hours ago

Very responsive- arrived on time. Provided options for fixing issue. Reasonable cost

William Moyes

a day ago

They were available the same day I called; assessed the problem; were able to begin the job and finished in a few hours. Gave clear and thorough information. Excellent service.

Benjamin Flores

a day ago

Brad and Brendon were great to talk to and demonstrated their experience with drains. I was able to make an informed decision and they took care of the problem right away.

Liz Rettke

4 days ago

They were terrific! Scheduled at a time I was available, showed up on the front end of that window. They went above and beyond to make sure thing were right.

Rae Arnold

4 days ago

Always a great experience with Brian Wear. Bob and Rico were friendly, fast, and I feel the value was there. They were honest and that made me feel assured!

Tiffany Hughes

5 days ago

Bob and Rico were able to identify the source of water leaking through our basement ceiling, and they solved the problem quickly and efficiently. They did an excellent job of explaining everything throughout the process, and they were extremely polite and friendly!

Tim Carter

5 days ago

These guys show up when they ssy they will, diagnose the problem and give you options. Very knowledgeable, courteous and professional. Five stars all the way, you will be happy if you chose Brian Wear Plumbing. I am, thanks guys!

dogdad50

5 days ago

Brad asked questions and explained what he was checking for and what was found. Brandan provided great assistance and camera work.

Mark Stringer

6 days ago

Randy was very polite, knowledgeable, and careful. I liked him right away.

William Morgan

a week ago

Watch out for the fake, hometown friendliness they will initially lay on thick. Pros: They showed up the day I needed them. Cons: They then proceeded to do work I never authorized at an outrageous price, followed by rude customer service when I called in to talk about it (the woman who answered the phone, who I think was Brian’s wife, argued with me and claimed that I had signed before the work was started–until I pointed out that I had not). Maybe Brian is a great and honest plumber, but the company isn’t. Avoid at all cost. I’ve used multiple plumbing companies in Columbia over twenty years and every single one did better work at a lower cost, and I didn’t have to be insulted in the process. My mistake to think anyone was as good and honest and fair-priced as JB Plumbing.