Ashley Plumbing Co in Charleston-SC, South Carolina 29403

Ashley Plumbing Co

195 Rutledge Ave, Charleston, SC 29403

4.5 (8 reviews)

Overview:
Ashley Plumbing Co is a plumbing company located in Charleston, SC. The business provides a range of plumbing services and has gained a reputation for its professionalism and quick response to service requests.

Services Provided:
Plumbing, backflow testing, repairs, installation, customer service.

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (843) 723-2814
Website: http://www.ashleyplumbingco.com/

Customer Reviews and Sentiment:
Ashley Plumbing Co has a mixed review profile:

Google Reviews: 4.5 stars based on 8 reviews.

Positive feedback highlights the company’s quick service, professionalism, and affordability. Customers praised the efficiency and quality of workmanship.

Examples of positive reviews include:
“Very professional and punctual. I highly recommend them for all of your plumbing needs.” – Melonie Walsh
“Wonderful experience. They charged a fourth of what … Blantons wanted to do warranty work on my tankless water heater.” – Gregory Pfeninger

However, there is significant concern regarding communication issues, as noted in a complaint that describes difficulties in reaching the company and lack of response.

Negative sentiment:
“Called Ashley plumbing for over two weeks about 10 times… Very disappointing.” – Susan Richardson

Review Summary:
Positive Sentiments: Professionalism, punctuality, quick service, affordability, excellent customer service.
Negative Sentiments: Significant issues with communication and responsiveness, unresolved complaints regarding service availability.

Additional Ratings:
BirdEye: 4.5 stars based on 8 reviews, reflecting a similar trend of customer satisfaction with noted communication issues.
Total Lead Smart Rating: 6.5

Conclusion:
Ashley Plumbing Co is recognized for its quality plumbing services and promptness in Charleston, SC. However, potential customers should be aware of the challenges regarding communication and responsiveness that have been highlighted in reviews before deciding to use their services.

Member Since August 2024

Listing Id 348246

Contact Info

195 Rutledge Ave, Charleston, SC 29403
(843) 723-2814
Lead Smart Rating :
6.5/10.0

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Listing location

195 Rutledge Ave, Charleston, SC 29403

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Reviews

Susan Richardson

5 months ago

Called Ashley plumbing for over two weeks about 10 times only for the phone to pick up on the first ring. You can’t leave a message because VM is not set up,so I finally get an answering service whom I left several messages with for over a week and never received a return phone call,that’s just bad business. Very disappointing because I have used their services a few times in the past and they were great.

Lanetha Warren

2 years ago

It was a super job it only took him under 10 minutes it was an awesome job was it much to do it was in and out respectful and mannered.

Gregory Pfeninger

4 years ago

Wonderful experience. They charged a fourth of what blantons wanted to do warranty work on my tankless water heater A week later my AC died (bad month at my house). They showed up on a Sunday and had my unit working an hour later. So happy with this company.

Melonie Walsh

5 years ago

Very professional and punctual. I highly recommend them for all of you plumbing needs. They do a great job!

Robert Davis

5 years ago

Very professional, came on time, and was affordable. The job was very well done and clean, and i will be using Ashley Plumbing Co again as well as referring to my friends.

Caroline Irwin

6 years ago

Excellent customer service. I called on a Thursday morning and they showed up the very same day to do a backflow test. I received a copy of the field test in the mail the very next day, which they sent to Charleston water system as well. I highly recommend this plumbing service.