Puckett Plumbing

Overview:
Puckett Plumbing is a plumbing service located in Cedartown, GA. The company offers a variety of plumbing services to local residents, with a focus on emergency plumbing and water heater repairs.

Services Provided:
Emergency plumbing, water heater repair, general plumbing services, responsive service, fair pricing.

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (770) 748-8466

Customer Reviews and Sentiment:
Puckett Plumbing holds an overall rating of 3.9 stars based on 49 reviews.

Positive feedback highlights the company’s responsiveness, excellent job performance, and fair pricing. Customers have praised their ability to arrive promptly for emergencies and provide quality workmanship.

Examples of positive reviews include:
“Jordan did a fantastic job. Our issue was with a hot water heater and he was great!” – Sandy Delves
“Randy Puckett will treat you right and do a good job. Highly recommend him for all your plumbing needs.” – Janet Nale
“They come when you call in an emergency… xlnt job every time!” – Kathy Brown

However, some negative feedback mentions issues with unresponsiveness and canceled visits, leading to customer frustration.

Examples of negative reviews include:
“I’ve been trying to get them to fix it for a week! Every day they have lied to me…” – Cris Milner
“They literally came for like 30mins and said they would be back soon and they never came back.” – Yuri Chavez

Review Summary:
Positive Sentiments: Responsive, professional service, excellent emergency response, fair pricing, quality workmanship.
Negative Sentiments: Issues with unresponsiveness and inconsistent follow-through on scheduled visits.

Additional Ratings:
BirdEye: 3.9 stars based on 49 reviews, indicating a mixed sentiment with a notable number of positive experiences contrasted with some complaints.
Better Business Bureau (BBB): The business has a profile but is not accredited; the BBB rating is NR (No Rating). There have been two complaints in the last three years regarding service issues.

Total Lead Smart Rating: 6.8

Conclusion:
Puckett Plumbing demonstrates a solid reputation in Cedartown, GA, with strong performance in emergency services and customer satisfaction. However, potential clients should be aware of the mixed feedback regarding service reliability.