Sanitary Plumbing & Heating Corp.

Steve K. Lee

a year ago

excellent customer service on phone, email and with repair technicians

Sean Gelles

a year ago

These guys are the best!

Jane Fire

2 years ago

I have been using Sanitary Plumbing for both my business and home for over 15 years. Years ago I would go from plumber to plumber but for the last ten years I do not even consider contacting a plumber other than because Sanitary has proven they are the best. From management to the skilled people they send to do the jobs, all are professional, skilled and personable. They arrive on time and if delayed, will call. True they are not the cheapest but not the most expensive either , they stand by their work without question and are all a pleasure to work with.

Burton Rothberg

2 years ago

I had a problem with the valve on my toilet. They came and fixed it. Eight months later the valve broke again. They came back and fixed it again, but charged me full price. I objected since I believe plumbers usually give a one year warranty. They offered me 20% off. If you use this company, make sure you nail down the warranty period.

Lia L

2 years ago

Andrew came to my apartment on March 25, he is so professional, I recently moved to my new apartment, and have a clogged bathtub. I first called my building manager, who tried and couldn’t fix this problem, thank god they helped me found this service, and I was very lucky to have Andrew fix the problem for me.

Mc Beebe

2 years ago

Sanitary plumbing was professional, timely, reasonable and reliable! Great experience!

Keith Devine

2 years ago

They were great!!! Very professional and honest about what needed to be done and what it would cost. No surprises and upcharges!! I have another job and they were the first ones I called.

Shuoqing “Charlie” Feng

3 years ago

Short version: Sanitary Plumbing got a simple job done but significantly overbilled and breached my trust. Long version: My one-hole kitchen faucet was due for a change. I engaged Sanitary Plumbing, who came recommended by the handymen in my building. Before the plumbers arrived, I made all the necessary preparations: buying the replacement faucet, clearing out the space near the sink, and notifying my building’s handymen in advance to shut off the water. On the day of service, two plumbers arrived promptly at the agreed-upon time. Good first impression and gained a bit of my trust. So, I welcomed them and got back to work (from home). Unbeknownst to me, they idled for over an hour for the water to drain (and I know draining can take a few minutes, but something was clearly amiss if it didn’t do so for over an hour). The plumbers didn’t contact the handymen in my building or give me a nudge. Over an hour later, I noticed no real plumbing work had been done and finally got our handymen involved to properly shut off the water so that work could begin, another 15+ minutes later. (Keep track: That’s about 1.5 hours of total idle time, billed at $195/hour, before real work began.) I recognize that the water not shutting off for as long as it did was due to an oversight by my handymen. Still, I was surprised the plumbers from Sanitary Plumbing, given their experience, didn’t have the initiative to do anything after an hour had passed, an hour in which they did nothing–no communication or work–but wait. In retrospect, I cannot imagine how much longer the plumbers would’ve waited before taking action. I had to intervene to move us forward. So, it seems that billing more time (by idling around) was prioritized over getting work done efficiently. In the end, the plumbers billed me 4.5 hours when they were at my home for only 2.5 hours (this figure includes the 1.5ish hour they wasted, so real work delivered was around an hour at best). Even if 2.5 hours was acceptable as the baseline, the math still doesn’t add up. Adding one hour of travel time to my home (which, by the way, Sanitary bills for at the same $195/hour rate as actual work performed), 2.5 hours of being at my place + 1 hour of travel-to-my-home = 3.5 hours in total should have been the maximum hours billed. I was foolish (exacerbated by having been rushed between work meetings) to sign their work ticket without reviewing the start and end times properly–a costly lesson learned. Because they have the signed ticket, and I only have my words (and those of the handymen in my building), I paid the $1,000+ they charged. A ludicrous amount for a simple kitchen faucet swap. As a customer, I cannot help but feel like I was taken advantage of. I just wanted a plumbing service that I could trust and not have to micromanage. I gave them two stars because the quality of the installation seems OK so far. No leaks, and water pressure seems good. However, for the price and the simplicity of the job, the result is nothing extraordinary. Only about two weeks has passed, so only time will reveal the true quality delivered. I will update this review if anything of note arises. I’m likely a tiny retail customer among the myriad of clientele they have, but I hope this review will prove illuminating for others considering Sanitary Plumbing.

Marc de Laat

3 years ago

I had Sanitary Plumbing install an under sink tap to connect to my gardenhose. The guys did a perfect job and even repositioned the trash rack to free up some space to install the tap in the most convenient spot.

Jay Pfeifer

3 years ago

Sanitary’s team rocks