Wrightsman Plumbing Heating & Cooling Inc

Overview:
Wrightsman Plumbing Heating & Cooling Inc is a plumbing service provider located in Beatrice, Nebraska. The company specializes in offering a range of plumbing, heating, and cooling solutions for both residential and commercial clients.

Services Provided:
– Plumbing services
– Water heater repair and replacement
– Heating services
– Cooling services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (402) 228-3100
Website: https://www.wrightsmanphc.com/

Customer Reviews and Sentiment:
Wrightsman Plumbing Heating & Cooling Inc has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 28 reviews.

Positive feedback highlights the company’s professional service, quick response time, and dedication to providing quality work. Customers have mentioned their satisfaction with the efficiency of the team and the high quality of service provided.

Examples of positive reviews include:
“Great employees. Great work at Mom’s house.” – Brian Friesen
“Quick reply to come and check out water heater abs replacement was done very professionally.” – Cliff Lindell
“Great team at your disposal always professional and caring.” – David Sims

On the other hand, negative reviews point to issues with communication and customer service. Customers have expressed frustration over unanswered calls and perceived negligence in addressing requests.

Examples of negative reviews include:
“I called to setup an appointment since our house was hit by lightning… Needless to say, I’ll be using a different plumber.” – James Baird, Jr
“Mediocre customer service. Don’t return calls.” – Teri Tapp
“Called to get my furnace fixed said they would get back to me and never did.” – CrayCray Oso

Review Summary:
Positive Sentiments: Professional service, efficient work, quick response, and high-quality repair of heating and cooling systems.
Negative Sentiments: Communication issues, delays in service, and unsatisfactory customer service experiences.

Additional Ratings:
BirdEye: 4.1 stars based on 28 reviews, supporting the mixed sentiments expressed by patrons.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints in the last three years related to communication issues.
Total Lead Smart Rating: 6.5/10. This rating is based on overall customer satisfaction, service quality, and the number of negative reviews highlighting communication problems.

Conclusion:
Wrightsman Plumbing Heating & Cooling Inc offers a variety of plumbing and HVAC services in Beatrice, NE, and is often praised for their quality work and professional demeanor. However, potential customers should be cautious due to the presence of several negative reviews regarding communication and customer service.