Bay Plumbing in Bay Village, Ohio 44140

Bay Plumbing

27101 E Oviatt Rd, Bay Village, OH 44140

3.7 (6 reviews)

Overview:
Bay Plumbing is a plumbing service provider located in Bay Village, OH. The company is known for addressing a variety of plumbing issues, including sewer repairs, valve fixes, and water heater replacements.

Services Provided:
– General plumbing services
– Sewer line repair
– Water heater replacement
– Valve installation and repair

Hours of Operation:
Monday to Friday: 8 AM to 6 PM
Closed on weekends

Contact Information:
Phone: (440) 897-9000
Website: http://www.bayplumbingboys.com/

Customer Reviews and Sentiment:
Bay Plumbing has received a mix of reviews across various platforms:

Google Reviews: 3.7 stars based on 6 reviews.

Positive feedback highlights the company’s quick response time, professionalism, and quality of work. Customers appreciated the thoroughness and helpfulness of the staff during service calls.

Examples of positive reviews include:
“We had a great experience… Great work!” – Diane Cleary
“They spent 4 1/2 hours getting the sewer working properly… would recommend them to anyone in need of a good & reasonable plumber.” – Gary Neel

However, there is notable negative feedback regarding customer service and professionalism, particularly associated with staff behavior during estimates.

Examples of negative reviews include:
“In defiance of Ohio’s mask mandate… Obviously we would never hire such a contractor.” – Sharon W.
“Just called for service and the gentleman… hung up.” – Kacia E

Review Summary:
Positive Sentiments: Quick response, professional service, knowledgeable staff, and effective plumbing solutions.
Negative Sentiments: Unprofessional behavior, poor communication, and safety compliance issues.

Additional Ratings:
BirdEye: No specific rating found for BirdEye.
Better Business Bureau (BBB): No specific rating found for BBB.
Total Lead Smart Rating: 5.0

Conclusion:
Bay Plumbing has shown the ability to provide quality plumbing services in Bay Village, OH, with positive feedback regarding their responsiveness and professionalism. However, potential customers should be cautious due to mixed reviews, particularly regarding service experiences and staff conduct.

Member Since August 2024

Listing Id 343924

Contact Info

27101 E Oviatt Rd, Bay Village, OH 44140
(440) 897-9000
Lead Smart Rating :
5.0/10.0

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Listing location

27101 E Oviatt Rd, Bay Village, OH 44140

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Reviews

Diane Cleary

3 years ago

We had a great experience, he came in and helped clean the back up we have been having on and off for months, but also showed me as he went along. He also fixed our turn off valve. Great work!

Sharon W.

3 years ago

In defiance of Ohio’s mask mandate, the estimator arrived to our home without a mask. He retrieved one upon request, but the ear elastic had been so stretched out that, wearing it somewhere below the nose, it was essentially ineffective. We pointed this out and he replied “Got it” but continued on as though it was business as usual. Obviously we would never hire such a contractor, so it was a waste of his time to come out and behave this way. Why would you, unless you didn’t really want the job? I immediately notified the owner who thanked me for letting him know. I posted the above review and he called back, very upset about it and asked me to take it down. He claimed that he fired the employee because of it, and would come out and re-do the estimate himself. That was almost 2 weeks ago and he has failed to make that happen. Since I didn’t get the opportunity to revise my opinion of this company I am now re-posting my honest review.

Ann Matics

4 years ago

There the best

Gary Neel

5 years ago

1 call they called back with minutes once at my home spent 4 1/2 hours getting sewer working properly would recommend them to anyone in need of a good & reasonable plumber. Joe Thank You

Cindee Tapaszi

5 years ago

Had my water heater replaced did an awesome professional job great service had them come back and update my water line very pleased with service

Kacia E

8 years ago

0 Stars. Just called for service and the gentleman who answered the phone responded to my introduction and inquiry on how he was doing with “good don’t call again” and hung up.