A Service Drain and Sewer in Arlington-TX, Texas 76013

A Service Drain and Sewer

2611 W Park Row Dr, Arlington, TX 76013

4.2 (13 reviews)

Overview:
A Service Drain and Sewer is a plumbing company located in Arlington, TX, specializing in drain cleaning and sewer services. With a focus on customer satisfaction, they aim to provide prompt and efficient solutions for various plumbing issues.

Services Provided:
– Drain cleaning
– Sewer services
– Emergency plumbing
– Clog removal
– Pipe repairs

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (682) 302-1942
Website: https://sites.google.com/view/a-service-drain-and-sewer/home

Customer Reviews and Sentiment:
A Service Drain and Sewer has received a mix of reviews across multiple platforms:

Google Reviews: 4.2 stars based on 13 reviews.

Positive feedback highlights the company’s efficiency, knowledgeable technicians, and fair pricing. Customers have appreciated their prompt service and successful resolutions to plumbing issues.

Examples of positive reviews include:
“Wayne and his team were prompt, efficient, extremely knowledgeable, and super friendly.” – Bill Noland
“Great service. Showed up fast. Fair price.” – Korey Bell
“Very nice staff, responsive and affordable. Would call them again without hesitation.” – Erica Faginski

However, there were notable complaints regarding poor customer service and unsatisfactory communication.

The negative feedback mentioned difficulty in contacting the company and lack of responses to inquiries.
“Horrible company….do NOT use them.” – Michelle G
“I made 5 attempts over a two week period to contact this business…ZERO response.” – Patrick Symington

Review Summary:
Positive Sentiments: Efficient service, knowledgeable staff, fair pricing, responsive to emergency calls.
Negative Sentiments: Poor customer service, lack of response to inquiries, unresolved complaints regarding job quality.

Additional Ratings:
BirdEye: 4.2 stars based on 13 reviews, indicating a steady level of customer satisfaction but reflecting both positive and negative experiences.
Total Lead Smart Rating: 7.5

Conclusion:
A Service Drain and Sewer presents as a competent plumbing option in Arlington, TX, notable for their quick response times and effective plumbing solutions. However, potential clients should be mindful of the highlighted issues with customer service and communication before proceeding.

Member Since August 2024

Listing Id 342473

Contact Info

2611 W Park Row Dr, Arlington, TX 76013
(682) 302-1942
Lead Smart Rating :
7.5/10.0

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Listing location

2611 W Park Row Dr, Arlington, TX 76013

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Reviews

Bill Noland

11 months ago

My wife and I had a rupture in our water main. Walton, ACE’s parent company, did the work to fix it, and we could not be more pleased. Wayne and his team were prompt, efficient, extremely knowledgeable, and super friendly. They coordinated the entire job, including working with the town to get a new meter installed. Walton was also half as expensive as our other quote. They even came the next day to fix the cement in the wall and spread mulch and grass seed on the dirt patch left from the hole. It was all done in two mornings. I had no idea what to expect in this process, but my expectations were exceeded at every step of the way. I hope to never have an issue like this again, but if we did, we’d definitely call Walton/ACE.

Michelle G

11 months ago

Horrible company….do NOT use them. I had them come July 5 to unclog basement laundry drain and they left oily, grease stains all over my carpet. I emailed them the photos and then a week later I called and left a message, both times asking what their solution to the problem would be. They had no problem cashing my check but NEVER replied to my email or to my phone call to offer a rebate or to even acknowledge they did this and apologize. I am a woman going through cancer treatments and they know this! Absolutely disgusting and unprofessional. I gave them one star only because they did fix the drain.

Korey Bell

a year ago

Great service. Showed up fast. Fair price.

Andrew Piquette

a year ago

Our kitchen sink was backed up, called Roto Router and after 2 hours, not only were they unable to fix it, they left me with a leaking pipe. Ace Drain and Sewer came the next day and after less than a hour both the clog and the leaking pipe were fixed.

Patrick Symington

a year ago

I made 5 attempts over a two week period to contact this business regarding some work on basement pipes I needed done. I called three times, left voicemails, and submitted two requests online through their website, with my contact number and my email. Not once did anyone return any of my calls, respond to any of my voicemails, or respond to any of the requests I submitted online. Again, 5 attempts over two weeks with ZERO response from anyone there. Maybe they’re a good company, but their customer service/response is in the toilet. Maybe business is booming so much, they can just disregard service requests.

bridget bresnahan

2 years ago

Great guys! Great work!

Erica Faginski

2 years ago

One of my kids dropped a pencil in our toilet causing a clog. I called ACE at 9 am and by 3 pm everything was fixed. When does same day service happen like that anymore? Very nice staff, responsive and affordable. Would call them again without hesitation.

Jillian Laliberte

2 years ago

We had our main pipe get clogged on a Friday afternoon these guys came so quickly and got everything running within an hour or so.. would highly recommend them!

John Geoffroy

3 years ago

Wayne and Hank came out to help with a long standing problem we had with a sewer service line clog. They worked very hard to find the issue that 3 other companies couldn’t figure out. Do yourself a favor and call these guys first. You won’t go wrong!

Christopher ODonnell

4 years ago

Was originally responsive for original appointment. He ended up having to reschedule ( which happens). But never responded when I left message to reschedule. Ended up calling another company.