Overview:
Hitt Plumbing Company is a plumbing business located in Apple Valley, CA, known for providing a variety of plumbing services including emergency repairs, drain cleaning, water heater installations, and general plumbing maintenance. The company has a solid reputation for quick and efficient service.
Services Provided:
– Emergency plumbing services
– Drain cleaning
– Water heater installation and repair
– Plumbing maintenance
– Clog removal
Hours of Operation:
Monday to Saturday 7 AM to 7 PM
Closed on Sundays
Contact Information:
Phone: (760) 247-7474
Customer Reviews and Sentiment:
Hitt Plumbing Company has received a mix of positive and negative reviews across various platforms:
Google Reviews: 4.1 stars based on 71 reviews.
Positive feedback highlights the company’s quick response time, knowledgeable technicians, friendly service, and thorough problem explanations. Customers appreciate the efficient handling of plumbing issues and fair pricing.
Examples of positive reviews include:
“First time customer and very happy with their service.” – A M
“Everytime… has been outstanding, fast, friendly, professional.” – David Fenstermaker
“They were out to clear a clog for me same day I called.” – Patricia R
The negative feedback points to issues with communication regarding costs and unfinished repairs, with some customers expressing dissatisfaction over additional charges and lack of itemized billing.
Example of a negative review:
“We set up an appointment… we will not use this company again.” – Jack Diamond
“Threw the old wax ring on the side of my yard… very unprofessional.” – Francisco Jenkins-Lopez
Review Summary:
Positive Sentiments: Quick service, knowledgeable staff, thorough explanations, fair pricing, and efficient handling of plumbing emergencies.
Negative Sentiments: Communication issues, unauthorized repairs, and lack of professionalism in some cases.
Additional Ratings:
BirdEye: 4.1 stars based on 71 reviews, reflecting a balance of customer satisfaction with notable concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been two complaints in the last three years regarding service issues.
Total Lead Smart Rating: 7.6
Conclusion:
Hitt Plumbing Company appears to be a reliable choice for plumbing services in Apple Valley, CA, particularly praised for their quick response and knowledgeable technicians. However, potential customers should consider the mixed reviews regarding communication and customer service before making a decision.
Member Since August 2024
Listing Id 342312