W.J. Grosvenor & Co., Inc.

Overview:
W.J. Grosvenor & Co., Inc. is a flooring store located in Woburn, MA, specializing in a variety of flooring products and tools. They are known for their high-quality selections and attentive customer service.

Services Provided:
– Carpet flooring
– Flooring tools and supplies
– Adhesives and accessories

Timings:
Monday to Friday 8 AM to 5 PM
Saturday 9 AM to 1 PM
Closed on Sundays

Contact Information:
Phone: (781) 938-7225
Website: http://wjgrosvenor.com/

Customer Reviews and Sentiment:
W.J. Grosvenor & Co., Inc. holds a strong rating of 4.5 stars based on 23 reviews across various platforms.

Positive feedback emphasizes the quality of products, helpful staff, and overall good shopping experience.

Examples of positive reviews include:
“Very good place recommended” – Enrique Morales
“The best carpet flooring in New England.” – Cleverson Antonio Oficial
“Great products and the best service around.” – david rich

On the downside, a complaint regarding the high prices and poor advice on adhesives reflects dissatisfaction.

Negative sentiment includes:
“Don’t ever take any advice on how much adhesive you need from these guys.” – William Gilmore

Review Summary:
Positive Sentiments: High-quality products, helpful staff, great customer service, and cleanliness of the store.
Negative Sentiments: Issues with pricing and advice on materials, particularly adhesives.

Additional Ratings:
BirdEye: 4.5 stars based on 23 reviews, showcasing consistent customer satisfaction accompanied by some isolated negative experiences.
Total Lead Smart Rating: 8.0/10. This rating reflects a strong overall customer satisfaction but acknowledges concerns regarding pricing and advice quality.

Conclusion:
W.J. Grosvenor & Co., Inc. is a commendable choice for flooring solutions in Woburn, MA, primarily praised for their quality products and customer service. However, potential customers should be mindful of the reported issues related to pricing and product advice when planning their purchases.