Direct Wood Flooring: By Appointment in Winter Park, Florida 32789

Direct Wood Flooring: By Appointment

636 Formosa Ave, Winter Park, FL 32789

4.3 (10 reviews)

Overview:
Direct Wood Flooring: By Appointment is a flooring store located in Winter Park, FL, specializing in hardwood and vinyl plank flooring. The company focuses on customer service, assisting clients from flooring selection through to installation.

Services Provided:
– Hardwood flooring
– Vinyl plank flooring
– Customer support during selection and installation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (407) 925-0917
Website: http://www.directwoodflooring.com/

Customer Reviews and Sentiment:
Direct Wood Flooring has a rating of 4.3 stars based on 10 reviews.

Positive feedback highlights exceptional customer service, a wide selection of flooring, and helpful staff. Customers appreciated the knowledgeable assistance provided by Seth in locating specific flooring options.

Examples of positive reviews include:
“Wonderful customer service, great flooring options, up front pricing. I highly recommend.” – Angela Sterley
“I want everyone to know Seth is awesome!! He found a wood flooring for me that was discontinued.” – Somer Langham
“Great hard wood and vinyl plank flooring selection. Quality flooring at great prices.” – Ali Jafroodi

The negative feedback mentions frustrating experiences related to the lack of solid wood flooring options and strict return policies, which disappointed some customers.

Examples of negative reviews include:
“Wasted my time with this place… only learned this after showing up (on time) for an appointment.” – Tim Barker
“Just make sure you are willing to live with no returns if there is anything wrong, their policy is very strict.” – Paul Vieth

Review Summary:
Positive Sentiments: Exceptional customer service, wide selection of flooring, knowledgeable staff, and helpful assistance.
Negative Sentiments: Lack of solid wood flooring options, strict return policies, and appointment-related delays.

Additional Ratings:
BirdEye: 4.3 stars based on 10 reviews, indicating strong customer satisfaction.
Total Lead Smart Rating: 7.5/10 (Calculated based on the overall positive sentiment and the concerns raised regarding customer service and return policies.)

Conclusion:
Direct Wood Flooring: By Appointment is a solid choice for those seeking hardwood and vinyl flooring in Winter Park, FL. With excellent customer service and a good selection, clients can expect a positive experience. However, potential customers should be cautious of the strict return policies and ensure they inquire about available options beforehand to avoid frustrations.

Member Since August 2024

Listing Id 340205

Contact Info

636 Formosa Ave, Winter Park, FL 32789
(407) 925-0917
Lead Smart Rating :
7.5/10.0

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Listing location

636 Formosa Ave, Winter Park, FL 32789

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Reviews

Tim Barker

2 months ago

Wasted my time with this place. Looking for solid wood flooring, which they do not carry. And only learned this after showing up (on time) for an appointment (for which they were 10 minutes late.) If you are going to sell “hardwood flooring,” but not actual solid wood flooring – at least make a note of that on your web page. Do your best to avoid wasting the time of your potential customers.

Angela Sterley

a year ago

Wonderful customer service, great flooring options, up front pricing. I highly recommend.

Somer Langham

2 years ago

I want everyone to know Seth is awesome!! He found a wood flooring for me that was discontinued and has been for quite some time. He was deligent and patience now here we are a month later and I have all the floor I asked for! Other companies blew me off and used the “discounted” your screwed try something else! I wish I could give him 10 ⭐✨!! Thanks Seth at direct wood flooring!!

Ali Jafroodi

2 years ago

Great hard wood and vinyl plank flooring selection. Quality flooring at great prices. Very customer service oriented. They help you from flooring selection to installation. Highly recommended. Overall, excellent selection and prices, with great customer service.

Vivian Logsdon

2 years ago

We had a great experience with Direct Wood Flooring. From helping us find the perfect wood floors down to installation, I recommend them. Great service! I have recommended them to several people.

Bob Cox

4 years ago

I highly recommend Direct Wood Flooring. I recently ordered nearly 1300 sq ft of a engineered flooring to match the current flooring in a beach house I purchased. I talked with Seth and he was able to help me identify the flooring and to locate a supply of this uncommon flooring. His price was much lower than the other local flooring companies I contacted. He arranged shipment and informed me of the trucking company’s procedure for delivery. I had an issue with UPS delivering my flooring as scheduled. I contacted Seth and he immediately handled my issue. UPS delivered my flooring the next day and it arrived damage free. I checked the flooring and it is exactly what I needed. In my opinion you will make a costly mistake if you do not contact Direct Wood Flooring for a quote before buying flooring. Seth was professional and very knowledgeable each time I talked with him and I am very satisfied with their price and service. Bob C North Carolina

Richie Perna

5 years ago

Great service, and best pricing i could find. Seth was honest and available all the time when we had questions or concerns.

I Am

5 years ago

By accident we failed to order enough Tiger Bamboo wood to complete the project. At 6:30pm I found out about this issue. The 1,500 SQ. Ft. Project was to be completed in 6 days. I promptly contacted “Seth”. He within five minutes or less was able to set an order to arrive within 36 hours to my destination… Due to his prompt attention I was able to get the wood in time and complete the project. I strongly recommend this company. If you have an issue Seth will solve it for you. Once more thank you for your kindness and prompt attention. IM

Paul Vieth

8 years ago

Purchase was fine and price was good even with the shipping, but just make sure you are willing to live with no returns if there is anything wrong, their policy is very strict . They sent me wrong nosing and we didnt discover it until after it was cut , and for not taking back a $60 return for a mistake they made that delayed my installation, it left a very bad taste .