Rugworks Coastal LLC in Wilmington-NC, North Carolina 28401

Rugworks Coastal LLC

1326 Castle Hayne Rd, Wilmington, NC 28401

4.2 (11 reviews)

Overview:
Rugworks Coastal LLC is a flooring store located in Wilmington, NC. The company specializes in a variety of flooring products and services, catering to both residential and commercial clients.

Services Provided:
– Flooring installation
– Carpet and rug sales
– Tile and bathroom design assistance
– Customer consultations and product advice

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (910) 251-6520
Website: http://www.rugworksfloorcoverings.com/

Customer Reviews and Sentiment:
Rugworks Coastal LLC has an overall rating of 4.2 stars based on 11 reviews.

Positive feedback highlights the company’s knowledgeable staff, especially Dana, who has been commended for her expertise in helping customers select flooring and tiles. Customers have appreciated the timely and efficient service from installers as well as effective problem resolution when issues arose.

Examples of positive reviews include:
“Many thanks to Dana and Jeff. They both actively listened and provided amazing products to complete our home!” – Stacy Jacobson
“Dana at this Rug Works location is absolutely amazing! She offered expertise in designing bathrooms, floors throughout our home design.” – Kevin Fox
“I highly recommend Rugworks Coastal LLC for all your flooring needs. The installers were prompt on their arrival and very efficient.” – Ruth Edwards

However, there are some negative sentiments regarding missed appointments and workmanship quality.

Examples of negative reviews include:
“They simply don’t show up for their appointments.” – Sean K
“The quality of their workmanship is what earned them only 2 stars.” – Being Me

Review Summary:
Positive Sentiments: Knowledgeable staff, excellent product selection, prompt service, effective problem resolution.
Negative Sentiments: Issues with missed appointments, concerns regarding workmanship quality.

Additional Ratings:
BirdEye: 4.2 stars based on 11 reviews, reflecting a good level of customer satisfaction, but also some inconsistency in service.
Total Lead Smart Rating: 7.1/10. This rating is based on a strong positive sentiment from satisfied customers, although some negative feedback regarding scheduling and quality has reduced the overall score.

Conclusion:
Rugworks Coastal LLC is generally regarded as a competent choice for flooring services in Wilmington, NC, particularly noted for their knowledgeable staff and product variety. However, potential customers may want to consider the reported issues with appointment reliability and some quality concerns before making a decision.

Member Since August 2024

Listing Id 339869

Contact Info

1326 Castle Hayne Rd, Wilmington, NC 28401
(910) 251-6520
Lead Smart Rating :
7.1/10.0

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1326 Castle Hayne Rd, Wilmington, NC 28401

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Reviews

Sean K

8 months ago

They simply don’t show up for their appointments. Today was the 3rd time (in a row) and probably the 10th time no one showed up for appointments that THEY SCHEDULED. Correction – Todays appointment was the only appointment I picked because after the last 2 no shows, Rugworks asked me for a good date and time and said they would “make it happen.” Rugworks was the contractor used by our builder for our new home. Workmanship was not what I expected from a new home but at this point, and after endless appointments over the past 16 months, we feel that we have to settle for good enough. The people have always been polite and friendly so writing a poor review doesn’t please me but the facts are the facts and my time is just as valuable as the next person. I hate to even add up the number of hours I spent waiting for no one to show.

Stacy Jacobson

a year ago

Many thanks to Dana and Jeff. They both actively listened and provided amazing products to complete our home! Diamonds in the rough of the house building jungle.

Kevin Fox

a year ago

Dana at this Rug Works location is absolutely amazing! She offered expertise in designing bathrooms, floors throughout our home design. She had the ability to figure out what my wife was looking for when she didn’t know. Keep up the great work!

Ruth Edwards

2 years ago

I highly recommend Rugworks Coastal LLC for all your flooring needs. Jeff, Dana & Terri were extremely helpful and very knowledgable on their products, The installers were prompt on their arrival and very efficient. Even when we had a small issue with the rug, Terri arranged for her team to pick the rug up have it fixed and returned back to its place all within a couple of hours. Excellent service!! Will only shop here for all our future flooring needs.

Melody Mackin

2 years ago

Dana is a great collaborator to help any homeowner with their tile and flooring selections. Knowledgeable and professional.

marlon majano

3 years ago

Excellent service

Being Me

3 years ago

Rugworks was the flooring subcontractor in my new home. The quality of their workmanship is what earned them only 2 stars. Several areas of hardwood flooring are loose, even after they attempted to repair it. The seam in my bedroom carpet was poorly done and looks like patchwork even from across the room. They told us that is the best they can do. They are nice people but in my opinion do not stand behind their work.