Avalon Flooring – Wilmington, DE in Wilmington, Delaware 19803

Avalon Flooring – Wilmington, DE

5510 Concord Pike, Wilmington, DE 19803

4.7 (323 reviews)

Overview:
Avalon Flooring is a renowned flooring store located in Wilmington, Delaware. It specializes in a wide range of flooring solutions including tiles, carpets, and additional flooring materials essential for both residential and commercial projects.

Services Provided:
– Flooring installation
– Tile selection and installation
– Carpet selection and installation
– Customer service and consultation

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (302) 757-7500
Website: https://www.avalonflooring.com/locations/wilmington-de

Customer Reviews and Sentiment:
Avalon Flooring has received positive reviews across multiple platforms:

Google Reviews: 4.7 stars based on 323 reviews.

Positive feedback highlights the company’s excellent customer service, knowledgeable staff, and the quality of the flooring products. Customers have expressed satisfaction with the installation process and the final results.

Examples of positive reviews include:
“Our contractor recommended Avalon Flooring… This team is just wonderful to work with!” – Deborah Clifford
“Friendly knowledgeable staff. Great selection of flooring and tiles.” – Robert Sacks
“We’re extremely pleased with the result – everything turned out beautifully.” – Peter Tinaglia

While reviews are overwhelmingly positive, one review indicated a delay in the delivery of kitchen floor tiles, which caused some inconvenience.

Review Summary:
Positive Sentiments: Exceptional customer service, knowledgeable staff, good product selection, high-quality installation.
Negative Sentiments: Occasional delays in product availability.

Additional Ratings:
BirdEye: 4.7 stars based on 323 reviews, reflecting a strong overall customer satisfaction.
Total Lead Smart Rating: 9.0/10. This high score is based on the consistent positive sentiment, quality service, and only minor complaints regarding delays.

Conclusion:
Avalon Flooring appears to be a top choice for flooring needs in Wilmington, DE, well-regarded for its customer service, extensive selection, and professional installation. Customers can expect a quality experience, though they should be mindful of potential delays in some cases.

Member Since August 2024

Listing Id 339857

Contact Info

5510 Concord Pike, Wilmington, DE 19803
(302) 757-7500
Lead Smart Rating :
9.0/10.0

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5510 Concord Pike, Wilmington, DE 19803

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Reviews

Deborah Clifford

3 months ago

Our contractor recommended Avalon Flooring to us for our bathroom tile (floor and shower). Justin Bousquet was just great (and patient) during our selection process. We were kept well-informed of delivery and when we returned a few items that were not needed afterwards, he and Dagmar were more than helpful and kind to make it the best experience (even carrying a heavy box of tile from my car). This team is just wonderful to work with and I will never go anywhere else! Thank you!

Robert Sacks

4 months ago

Friendly knowledgeable staff Rob was my salesman today. I will be back to place an order with him. Great selection of flooring and tiles

Richard Carver

4 months ago

We had a tile floor installed quich required the removal of 2 levels of prior installed floors. Not only was the final result beautiful but Avalon sent out an additional crew to finish the transition area between a carpet and the floor. Very professsional, very efficient, very neat and good to work with. A beautiful result! I highly recommend Avalon.

Chris Hays

6 months ago

We worked with Rob to find the perfect flooring for our basement. He was very helpful in selecting the style and brand of flooring. Now that it is installed, we like it even more.

Peter Tinaglia

6 months ago

At the recommendation of a family member, we used Avalon for new carpeting in five rooms and new floor tile in the kitchen. Terry and Anna helped us transform our new home and we’re extremely pleased with the result – everything turned out beautifully. The whole team did a great job helping us select quality products within our budget, and checked in frequently to keep tabs on the job. There was a bit of a hiccup with our kitchen floor tile that created a much longer delay than expected, but after all was said and done, we’re still happy with the work and would definitely recommend Avalon. We plan on using them again for our future needs.

Greg B

8 months ago

Shuk and staff showed excellent customer service and knowledge throughout our visit there. My wife and I were extremely pleased with the service.

Jay

8 months ago

Lots of choices here for tile and flooring, not just floor tiles but bathroom and kitchen tiles as well. They don’t do countertops. Lots of variety.

Michelle Grunseich

9 months ago

My contractor recommended that I visit Shuk at Avalon to see tile options for our bathroom project. She has been so helpful and has walked me through every step of the selection process with much-needed advice and guidance!

Antonio Rivera

9 months ago

Great Store. Ask for Rob! He can do it all! Very knowledgeable about all aspects of design & construction. Thanks Rob!

Red SS

9 months ago

It was a pleasure working with Paul on our kitchen back splash. The entire staff was friendly and they have a great selection.