Baltimore Floor Works

Overview:
Baltimore Floor Works is a well-regarded flooring store located in Westminster, MD. With a reputation built on quality customer service and a wide selection of flooring products, the store caters to various flooring needs, from luxury vinyl to wood pellets.

Services Provided:
– Flooring sales
– Wide selection of flooring products
– Customer service assistance
– Installation guidance

Timings:
Monday to Saturday, 9 AM to 6 PM

Contact Information:
Phone: (410) 239-1912
Website: http://www.baltimorefloorworks.com/

Customer Reviews and Sentiment:
Baltimore Floor Works has received positive feedback, reflected in its 4.6-star rating based on 39 reviews across various platforms.

Positive sentiments emphasize the staff’s knowledge and helpfulness. Customers appreciate the quality of products, reasonable prices, and friendly service.

Examples of positive reviews include:
“Great staff, knowledgeable and courteous. Wide selection of quality products.” – George Wirick
“Wonderful store with wonderful employees! They can help with any flooring needs.” – Jackie Loscomb
“Sindy was extremely helpful and explained things very well.” – Carol Wilkins

However, there is a notable negative sentiment regarding pricing and trustworthiness:
“I’ve never seen 349.00 for a skid of pellets anywhere. They must be hard up for money.” – Barbara Broadwater

Review Summary:
Positive Sentiments: Knowledgeable and courteous staff, wide selection of quality products, great customer service, reasonable pricing.
Negative Sentiments: Issues with pricing transparency and trustworthiness highlighted by a customer complaint.

Additional Ratings:
Google Reviews: 4.6 stars based on 39 reviews, indicating a strong overall customer satisfaction.
Total Lead Smart Rating: 8.2/10 (Calculated based on the high volume of positive reviews, exceptionally good customer service experiences, and a single negative review that suggests a pricing issue.)

Conclusion:
Baltimore Floor Works stands out as a reliable option for flooring needs in Westminster, MD, with a strong emphasis on customer education and product variety. While most customers express satisfaction with their services and products, potential clients should be aware of the pricing concerns to ensure a positive experience.