Waco Carpet Co. Flooring and Interiors

Bill Reiter

a month ago

Waco Carpet Company did a beautiful job on our new carpet in the master bedroom of our 100+ year old house. They did what they said on the timeline we agreed to. I’d come back again for any carpet and recommend to everyone.

Rachel Tuttle

3 months ago

Great customer service, very knowledgeable about their products and helpful when you need to stick to a budget! Brent is the best!

Leaf090963

3 months ago

Waco Carpet Company from start to finish was a great choice. They were accommodating and FAST. From my inquiry until the complete install was less than a week. Callan is a gem and her customer service is wonderful. We would absolutely work with Waco Carpet Company again.

Angie Granger

4 months ago

I went in, was assisted. They came out the next day to measure. Carpet was installed 2 days later. Very professional & great service!

Holly C

4 months ago

Worked with Callan at Waco Carpet to get the perfect floor for our large living room. She showed me samples, gave me some to take home and see how they looked (big 2’x2′ so I could really get a good idea), and was a terrific help. New floor was in and installed in less than two weeks from start to finish. The price was super fair and the installation crew were amazing. They arrived at 8:30, worked quickly and professionally, and were done before I knew it. They were also very courteous and kind. The floor looks great, and we are super happy!!

Rax Read

7 months ago

Unfortunately lacking customer service skills. Expected much better from Bill.

jared holgreen

7 months ago

Absolute trash wouldn’t work with them again very unprofessional and unorganized

Josh Christensen

7 months ago

Bill was extremely unprofessional

Becky Stith

7 months ago

Ronnie Hurst was very helpful. Waco Carpet is replacing our church carpeting. We have total confidence in them.

Mikayla Alred

10 months ago

**UPDATE: Bill, the owner, cancelled my entire order without my permission. I had another product (carpet) also on that order that was suppose to arrive this coming week. He cancelled the order without my permission (he said because of my bad review) and now my project will be even more behind due to not having the product I ordered. This is highly unprofessional and very disappointing.** DO NOT USE THIS COMPANY! Go to DesignCo or another local store in Waco if you want to “shop small”. I have worked with 2 subpar sales reps – including one (named Ronny) who called me “cranky” over the phone. The employees choose to communicate over email however do not actually respond to emails in a timely manner (or at all) and I can never get them on the phone to talk. They also do not call back if I leave a message with the receptionist. I tried to order flooring product after spending time with a sales rep in store but the sales rep never got back to me via email or phone. I was then handed off to the owner, Bill, and I am also less than impressed with his customer service and how he operates his business. He never replied back to my email after he sent me an updated quote and did not return my calls/messages to the store. I was finally able to order some product over the phone with a third sales rep/employee (on August 7th) – however was never told it would be on back order (Today is Aug 25th and after two days of trying to reach the people at Waco Carpet Co on the status of my order, I finally reached Bill over the phone who told me its on back order until mid September. No one ever called me to give me a status update or to tell me that it was on back order to begin with. In previous conversations with one of the sales reps (Emmanuel), I was told it would take just 2 weeks to arrive in store. This is super disappointing as obviously I have a project that is on a timeline. Today, I asked Bill if there was anyway to expedite the process or rush the shipping and he offered to refund me the entire order however, at this point as late in the game as it is, I am not sure that is the best option as I need the flooring ASAP. I told Bill, had I known that it was on back order originally, I would have never ordered it through his company. I will never use or recommend this company ever again. I would give 0 stars if possible as this is not the first bad experience I have had with this company.